Detail-oriented with strong skills in troubleshooting, client communication, and remote support. Committed to resolving issues efficiently and enhancing user satisfaction ensuring smooth Communication
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
WIPRO LTD.
Bengaluru
08.2021 - 04.2022
Provided technical support to customers by troubleshooting and resolving hardware and software issues.
Collaborated with teams for effective results
Handled Client Communication.
Documented support interactions in ticketing system.
Education
Bachelor of Science - (HONS.) INSTRUMENTATION
SRCASW (University of Delhi)
New Delhi
07-2021
Skills
Technical troubleshooting
Ticketing systems
Client communication
Problem solving
Remote support
Service log management
Teamwork and collaboration
Accomplishments
L1 Team Coordinator (2021-22) Handled Client Communication