Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

DIVYA SAINI

Ghaziabad

Summary

Detail-oriented with strong skills in troubleshooting, client communication, and remote support. Committed to resolving issues efficiently and enhancing user satisfaction ensuring smooth Communication

Overview

1
1
year of professional experience

Work History

Technical Support Engineer

WIPRO LTD.
Bengaluru
08.2021 - 04.2022
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Collaborated with teams for effective results
  • Handled Client Communication.
  • Documented support interactions in ticketing system.

Education

Bachelor of Science - (HONS.) INSTRUMENTATION

SRCASW (University of Delhi)
New Delhi
07-2021

Skills

  • Technical troubleshooting
  • Ticketing systems
  • Client communication
  • Problem solving
  • Remote support
  • Service log management
  • Teamwork and collaboration

Accomplishments

L1 Team Coordinator (2021-22)
Handled Client Communication

Affiliations

Volunteer, (TECH FEST, Blood Donation Camp)

Languages

Fluent in Hindi & English 

Timeline

Technical Support Engineer

WIPRO LTD.
08.2021 - 04.2022

Bachelor of Science - (HONS.) INSTRUMENTATION

SRCASW (University of Delhi)
DIVYA SAINI