Interacting with people
Divya Saroya
Store Manger
1/22/4, unit -2nd, flat no-16, Khirki Extn, Malviya Nagar, New Delhi
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Store Manager
SENCO GOLD LIMITED
2021.10 - Current
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
ZIVAME
2020.06 - 2021.09
Assistant Department Manager
BIG BAZAAR
2015.10 - 2020.03
Assistant Store Manager
CHARLES & KEITH (MAJOR BRANDS)
2014.11 - 2015.09
Sales Advisor
M & S (Marks & Spencer India)
2012.05 - 2014.11
Sales Associate
Le Marche
2010.07 - 2012.05
Education
Bachelor of Arts -
Delhi University
New Delhi 2001.04 - 2016.04
Intermediate -
Sarvodaya Kanya Vidyalaya
New Delhi2010
Matriculation -
Sarvodaya Girls Sr. Sec. School
Neyveli, India2008
Skills
Retail Inventory Management
undefinedFather's Name
Mr. Ashok Kumar Saroya
Personal Information
- Date of Birth: 11/11/91
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Place Of Birth
New Delhi
Extracurricular Activities
Playing Badminton (Total zonal of School in India Runner up Champion)
Interests
I love Dancing and Singing
Love to do creativity on mannequins, doing styling
Timeline
Store Manager
SENCO GOLD LIMITED
2021.10 - Current
Store Manager
ZIVAME
2020.06 - 2021.09
Assistant Department Manager
BIG BAZAAR
2015.10 - 2020.03
Assistant Store Manager
CHARLES & KEITH (MAJOR BRANDS)
2014.11 - 2015.09
Sales Advisor
M & S (Marks & Spencer India)
2012.05 - 2014.11
Sales Associate
Le Marche
2010.07 - 2012.05
Bachelor of Arts -
Delhi University
2001.04 - 2016.04
Intermediate -
Sarvodaya Kanya Vidyalaya
Matriculation -
Sarvodaya Girls Sr. Sec. School
Similar Profiles
Satya PrakashSatya Prakash
Store Manager at Senco Gold And DiamondStore Manager at Senco Gold And Diamond
Akhil GoelAkhil Goel
Store Manager at SENCO GOLD LTDStore Manager at SENCO GOLD LTD
Debayan ChakrabortyDebayan Chakraborty
MIS Manager at Senco Gold Ltd.MIS Manager at Senco Gold Ltd.