Akhil Goel
GAUTAMBUDH NAGAR
Summary
High-energy Store Manager bringing extensive 16 Years experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Store Manager
SENCO GOLD LTD
02.2022 - Current
- Responsible for managing sales & operations with total area 4000 sq.ft. Handling a Business of 60 CR with the team strength of 25 people.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Cluster Manager
V2 Retail
03.2021 - 08.2021
- Responsible for managing sales & operations of 8 Large format stores with total area 65k sq. ft., handling team strength of 150 people.
- Overall responsible to set the monthly targets & achievements.
- Handling all aspects of store management including stock issue & allocation, store to store stock transfer, cash operations, people productivity and day to day operations.
- Analyzing the store performance department wise and acting accordingly to boost the business within the guidelines
- Track and maintain the KPI achievement.
- Responsible for the VM/Marketing executions as per the guidelines.
- Implementing Sales promotion plans & new store concepts to generate sales for achievement of targets.
- Weekly tracking of the slow & fast-moving SKUs to drive and maximize the sales and profitability.
- Monitoring the performances of multi-skilled work force and conceptualizing need-based training programs for their overall carrier development
Store Manager
House Of Anita Dongre
09.2016 - 02.2021
- Responsible for the achievement of Sales targets and overall business operations.
- Motivate the team by providing product knowledge so that we can achieve sales targets.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Data analysis and report management is important, maintaining timely reports will help to analyze the store sales performance and helps to take necessary step to achieve the sales Targets.
Associate Brand Manager
Mohan Lal Son's - Weeding & Designer Brand
06.2015 - 11.2015
- Responsible for managing Sales & operations of 5 Ebo stores in Delhi/ Gurgaon/Chandigarh/Jammu.
- Monitoring and reviewing store sales performance on a regular daily, weekly, and monthly basis.
- Implementing store compliance and health and safety procedures.
- Mentored junior team members in best practices for branding strategy, contributing to their professional growth.
- Increased market share through targeted consumer research and competitive analysis.
- Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability
Cluster Manager
BLACKBERRYS (MOHAN CLOTHING CO.PVT LTD)
11.2010 - 05.2015
- Responsible for managing Sales & operations of 7 Ebo stores in Delhi & NCR.
- Handled Haryana Territory for 1 year.
- Efficiently achieved the targets with Good KPI.
- Steered efforts in conducting training regarding Customer Service Excellence.
- Working with the visual team to manage displays within the store.
- Optimization of available resources to generate maximum profitability
- Ensuring the store operates efficiently and effectively in all operational areas such as stock control, administration, and presentation.
- Implementing and managing the shops security and anti-theft policies.
- Proposing and implementing promotions and special offers.
Store Manager
Adidas
02.2008 - 10.2010
Assistant Store Manager
Giovani
06.2007 - 01.2008
Customer Care Associate
Pantaloons Retail India Ltd (Future Group)
04.2006 - 05.2007
Education
B. Com -
Sikkim Manipal University
Distance Learning 04.2001 -
Retail Management Diploma Program - Retail Management
International Institute of Retail & Fashion
Noida 04.2001 -
Skills
- Team Development
- Report Generation
- Inventory Management
- Database Management
- Operations Management
- Staff Management
Certification
Awarded as a BEST STORE - ROI
Declaration
I hereby declare that the information mentioned above is true and correct to the best of my knowledge and belief.
Date:......................
Place:..................... ( Akhil Goel )
Timeline
Awarded as a BEST STORE - ROI
08-2023
Store Manager
SENCO GOLD LTD
02.2022 - Current
Cluster Manager
V2 Retail
03.2021 - 08.2021
Store Manager
House Of Anita Dongre
09.2016 - 02.2021
Associate Brand Manager
Mohan Lal Son's - Weeding & Designer Brand
06.2015 - 11.2015
Cluster Manager
BLACKBERRYS (MOHAN CLOTHING CO.PVT LTD)
11.2010 - 05.2015
Store Manager
Adidas
02.2008 - 10.2010
Assistant Store Manager
Giovani
06.2007 - 01.2008
Customer Care Associate
Pantaloons Retail India Ltd (Future Group)
04.2006 - 05.2007
B. Com -
Sikkim Manipal University
04.2001 -
Retail Management Diploma Program - Retail Management
International Institute of Retail & Fashion
04.2001 -
Customer Service Excellence conducted by Upgrade Management Services Pvt. Ltd.
Living the Brand conducted by Image Consulting Business Institute
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