Divya Sekar
Chennai
Summary
Dedicated (Fraud risk management) skilled in identifying and reporting potential fraud. Proven success in collaborating with senior management to improve risk-based approach to compliance.
Overview
2
2
years of professional experience
Work History
Fraud risk management
HDB financial services Pvt ltd
05.2022 - Current
- Monitoring secured online transactions in the authentication as well as authorization level stop revert and detect frauds.
- Monitoring the alerted transactions by reviewing various factors like reason for the alert, negative rules, transaction originating sources(Device ID, IP, IP country, ISP, type of Device, OS version), time of transaction, merchant, merchant category, amount, customer profile, previous transaction pattern, travel plan of customer, confirmation of customer on expected usage.
- Challenging the customer with series of question to differentiate the fraud types phishing, vishing and also on the suspected first party fraud cases which will help investigation team for conclusion.
- Assisting customers by communicating procedures for disputed transactions.
- Taking care of fraud marking, blacklisting & deduping the necessary details for a disputed cases to detect & prevent further frauds.
- Initiating reversal request stomer chants & acquiring banks for recovering the amount of disputed transaction and also forgetting beneficiary details for investigation.
- Handling customer queries related to UPI Transactions.
Education
Master of Business Administration - Human Resource Management
Madras University
Chennai, TN2023
Bachelor of commerce - Bank management
Dr. MGR Janaki collage of arts and science for wom
Chennai, TN2020
Accounts Assistance Course - Tally, ERP 9, Excel, MS Office (Word & Excell)
Gandhi institute of Computer & Information Tech
Chennai2019
Skills
- Process Improvement
- Staff Training
- Control Assurance Plans
- Risk Assessments
- Record Management
- Risk Analysis
Languages
English
Intermediate
B1
Tamil
Bilingual or Proficient (C2)
Timeline
Fraud risk management
HDB financial services Pvt ltd
05.2022 - Current
Master of Business Administration - Human Resource Management
Madras University
Bachelor of commerce - Bank management
Dr. MGR Janaki collage of arts and science for wom
Accounts Assistance Course - Tally, ERP 9, Excel, MS Office (Word & Excell)
Gandhi institute of Computer & Information Tech
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