Divya Sharma
Summary
I am a highly motivated and detail-oriented professional with a strong background in operations and process management within the accounting and finance education sector. I thrive on optimizing workflows, handling logistics, and ensuring the seamless execution of certification programs like ACCA, US CPA, US CMA, and CFA. I enjoy problem-solving, building meaningful relationships, and finding ways to improve efficiency in fast-paced environments. Passionate about creating smooth, well-structured operations that make a real impact, I take pride in delivering results that drive success.
Overview
2
2
years of professional experience
Work History
Student Success Executive
The Wall Street School
New Delhi
01.2024 - 01.2025
- Led operational activities for accounting courses, ensuring smooth delivery and administration.
- Managed student access to materials, maintained up-to-date records, and provided technical support.
- Oversaw financial operations, including follow-up on outstanding balances and accurate record-keeping.
- Guided students pursuing certifications, like ACCA and US CMA.
- Efficiently handled class schedules, assignments, and backend tasks, contributing to the institute’s overall success and operational efficiency.
Student Relationship Manager
VG Learning Destination
06.2023 - 12.2023
- Led sales efforts, surpassing monthly targets, and generating 9 lac in a single month while recovering outstanding balances.
- Managed operations for accounting and finance courses, like US CPA, US CMA, CFA, and CIA.
- Provided career counseling for certifications such as the US CPA and CIA.
- Oversaw logistics, ensuring timely delivery of course materials, and maintained administrative excellence in class assignments, financial operations, and payment collections.
- Contributed to revenue growth, operational success, and fostered strong relationships with students and stakeholders, boosting satisfaction and retention.
Education
Bachelor of Arts - Pyschology Honours
Delhi University (SOL)
New Delhi, India01-2024
Senior Secondary (XII), CBSE Humanities -
G.L.T Saraswati Bal Mandir Senior Secondary School
New Delhi, India01-2023
Secondary (X), CBSE -
G.L.T Saraswati Bal Mandir Senior Secondary School
New Delhi, India01-2021
Skills
- Operations Management
- Customer support
- Technical Support
- Logistics Management
- Communication
- Multitasking
- Problem Solving
- Financial Management
- Sales and revenue generation
- Career counseling
Accomplishments
- Recognized as the Best Employee of The Month in July 2023 and August 2023.
Awarded Best Employee of The Month for outstanding lead generation, contributing to a substantial "9 Lacs" in business. - I have received excellent feedback from both students and management for delivering smooth, high-quality service.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Student Success Executive
The Wall Street School
01.2024 - 01.2025
Student Relationship Manager
VG Learning Destination
06.2023 - 12.2023
Bachelor of Arts - Pyschology Honours
Delhi University (SOL)
Senior Secondary (XII), CBSE Humanities -
G.L.T Saraswati Bal Mandir Senior Secondary School
Secondary (X), CBSE -
G.L.T Saraswati Bal Mandir Senior Secondary School
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