Divya Sharma

Key Responsibilities:

1. Strategic HR Leadership

• Develop and implement HR strategies aligned with organizational objectives across hospitality and retail verticals.
• Partner with business heads to drive growth, workforce planning, and organizational development

2. Talent Acquisition & Workforce Planning

• Oversee hiring strategies for hotel operations, mall management, QSR, and new business verticals
• Ensure timely and quality recruitment for all levels

3. Employee Engagement & Culture

• Drive employee engagement initiatives to enhance retention and productivity
• Build a strong service-oriented and customer-centric culture

4. Performance Management & Talent Development

• Lead performance appraisal processes and succession planning
• Identify and develop high-potential talent across verticals

5. Learning & Development

• Design and implement training programs, especially for hospitality service excellence and retail operations
• Strengthen leadership pipeline through capability-building initiatives

6. HR Operations & Compliance

• Ensure compliance with labor laws, statutory regulations, and company policies
• Oversee payroll, employee records, and HR audits across all units

7. Employee Relations

• Manage employee grievances and maintain a positive work environment
• Handle disciplinary actions and conflict resolution

8. New Business & Expansion Support

• Set up HR frameworks for new verticals such as outdoor catering, resorts, and QSR
• Support pre-opening and ramp-up of new business units

Dynamic and strategic HR leader with extensive experience in the hospitality, retail, and wellness sectors, leading the pre-opening HR function for DISCOVER Collection Club, New Delhi. Proven expertise in building HR frameworks from the ground up, including organization structuring, talent acquisition, policy design, and compliance setup for new business ventures.

Demonstrated ability to drive large-scale hiring across diverse roles, such as wellness professionals, fitness experts, and hospitality teams, while fostering a high-performance, service-oriented culture. Adept at designing and implementing learning and development initiatives, performance management systems, and employee engagement strategies aligned with premium brand standards.

Strong track record in partnering with leadership teams to ensure seamless pre-opening readiness, operational excellence, and a smooth transition into business operations. Known for delivering impactful HR strategies that support business growth, enhance employee experience, and strengthen employer branding in competitive markets.

Pre-Opening Coordination and Launch Readiness

Work closely with the project, operations, and leadership teams to ensure HR readiness for launch. Support onboarding, induction, and deployment of all team members. Ensure a smooth transition from the pre-opening to the operational phase.

• The role will be centered on embracing the business expansion plans and strengthening the constantly growing goSTOPS network year on year, month on month. Handling 29 Location and 38 Properties and travel all over across India of work and train, mentoring, and motivating a team of Associates and Managers.
• Look after end-to-end strategy, execution, and delivery of global staffing requirements as per the business plans and partner with the stakeholders and hiring managers to come up with Staffing business strategies and infrastructure that will be the framework for achieving an annual hiring plan.
• Currently working as an Associate Manager, managing Lateral, Leadership and Campus hiring’s.
• Handled team management and driving the TA team initiatives and also referral and advertisement campaigns.
• Stakeholder Management and Accelerated the process by driving crisp and timely decisions, clearing blockers, and escalating appropriately. Generated weekly and monthly reports for understanding the hiring status and trends.
• Collaborating and consulting with the hiring managers to understand growth goals, develop a recruiting strategy and prioritize the business needs well within stipulated timelines
• Drive process compliance by proactively identifying risks and mitigating them and managing escalations keeping business interest first. Streamline processes, solve problems and identify areas of improvement
• Working closely with the team and guide them on day-to-day project management and delivery
• Providing timely and continuous feedback for performance improvement
• Retaining and recognizing talent in the team while promoting positive work environment and campus Branding
• GoSTOPS is India’s fastest-growing backpacker hostel brand co-founded by Pallavi Agarwal and Pankaj Parwanda in 2014. The company is growing and expanding and so is our team. Today we have a geographical footprint in some of the major tourist spots across India. We have already served more than 500,000 happy travellers across our 38 properties. Typically, between 18 to 30 years old and comprising a cross-section of solo travellers, group travellers, backpackers, digital nomads, and individuals seeking interesting stay or work from hostel options, our aim is to focus on building an accommodation brand for young Indians.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• To achieve profit, customer satisfaction and employee satisfaction goals with the working Managers across their departments, maximize employee engagement; an enabler of Yes I Can- Service and teamwork. Skilled in Catering, Negotiation, Hospitality Industry, Team Building, and Yield Management.

• Heading the HR & Talent Development Function for the Hotel
• Managing the Human Resources and Talent Development Strategy keeping in focus the organisational goals.
• Positive Employee Relations
• Practicing Best Hiring Practices
• Managing Staffing and Recruitment Process
• Managing Employee Compensation Strategy
• Managing Staff Development Activities

• Talent Acquisition, on-board induction & orientation.
• Talent development & career planning by driving cross-functional mentoring.
• Compensation restructuring & bench-marking based on industry & market needs.
• Developing KPI’s for key roles across the unit.
• Manpower Planning & Budgeting.
• Creating various forums for employees to share grievances & other issues. Further, handling employee grievances, counseling and disciplinary actions in lieu thereof
• Liaisoning with external vendor for licensing. Such as MTP and PNDT
• The Healthcare Start-Up

• Recruitment, Training and development, Payroll.
• Human resource budgeting and Manning of people across department
• Coordination with all the Head of department relating to human resource requirement.
• Contributes towards regional activities as directed by Regional Director of Human Resources
• Guest relation Initiatives: Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
• Corporate social responsibility: Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Other Achievements: Completed the IHG Master Classes on following subjects- Compensation & Benefits of Performance & Talent Management. Champion from SWA - IHG for Talent Acquisition – Taleo HR Auditor for IHG – South West Asia.

• Development of Human resource department by reproducing Human resource manual for the benefits of the employee.
• Conduct various human resource functions on routine basis which include leaves management, handling payroll to name a few.
• Recruitment, selection and training to meet the people requirement of the organization.
• Was also instrumental in setting up core human resource team for the new group as Gigroup of hotel by same group of promoters.

• To overseas smooth function of organization by taking overall charge of admin function under my guidance.
• Recruitment, selection and training to meet the people requirement of the organization.
• Was instrumental in setting up safety policies under my leadership during my tenure.

• Understanding requirements and sourcing right candidates for the client’s manpower positions.
• Screening and short-listing the resumes to the client requirement, based on skills, projects, and educational background.
• Identification of candidates via networks, besides advertisements and database.
• Handling team of 5 people and delivering the quality result.