Divya Vasireddy
Summary
Accomplished support specialist and Technical Account Manager at Amazon, with expertise in seller support, technical issue resolution, and process improvement. Proven ability to manage complex cases, collaborate with stakeholders, and deliver high-quality service to Amazon’s partners. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Technical Account Manager, Premium Technical Support
Amazon
02.2025 - Current
- Resolve high-priority technical issues across Seller Central, including FBA, orders, catalogue, and disbursement challenges.
- Manage cases using FiFo principles, ensuring prompt response within SLA targets.
- Act as primary contact for escalating and addressing business-critical seller concerns during peak and off-peak periods.
- Assist customers in troubleshooting product issues and provided timely technical support.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
Sr. Selling Partner Support Associate
Amazon
01.2022 - 01.2025
- Resolved seller FBA and financial transaction queries, identified process gaps, and trained new team members.
Education
Bachelors - Pharmacy
Skills
- Multitasking Abilities
- Task prioritization
- Problem-solving
- Process improvement
- Critical thinking
- Excellent communication
Projects
- Collaborated with ACES to reduce workflow backlogs and improve response times.
- Served as team auditor to enhance process effectiveness and policy adherence.
Awards
- R&R Q2 2023, - GEM Award Q3 2023, - GEM Award Q1 2024
Timeline
Technical Account Manager, Premium Technical Support
Amazon
02.2025 - Current
Sr. Selling Partner Support Associate
Amazon
01.2022 - 01.2025
Bachelors - Pharmacy
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