Divya Vijayakumar
Process Developer
Pune
Summary
Rational Process Developer with 7.3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Process Developer
Mercer Consulting Private Limited
Pune
10.2020 - Current
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Taking responsibility for ensuring outstanding processes are completed in line with cut off schedule
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Exceeded goals through effective task prioritization and great work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Created plans and communicated deadlines to complete projects on time.
- Carried out day-to-day duties accurately and efficiently.
Senior Associate
Automatic Data Processing, Inc
Pune
06.2017 - 09.2020
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained relationships with vendors and managed invoices for various US Clients.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Gathered, evaluated and summarized account data in detailed financial reports.
Process Associate
Xerox Business Services India Private Limited
Kochi
12.2014 - 11.2016
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Organized positions by factors such as salary and status to develop effective categories and operational strategies.
- Delivered 401K, medical, dental and vision benefit packages.
- Processed monthly remittance and reconciliation for various benefit plans.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Reviewed benefits paperwork for accuracy and completeness.
- Oversaw bi-weekly payroll for Bank of Nova Scotia employees.
- Identified and resolved escalations and complex issues and focused on associated patterns, trends and root cause analysis.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Arts - Economics
NSS Ottapalam, University of Calicut
Palakkad, Kerala 11.2012 - 03.2014
Bachelor of Arts - Economics
Govt Victoria College, University of Calicut
Palakkad, Kerala 06.2009 - 02.2011
Skills
- Problem Solving
Certification
- Post Graduation in Diploma Computer Application
Timeline
Process Developer
Mercer Consulting Private Limited
10.2020 - Current
Senior Associate
Automatic Data Processing, Inc
06.2017 - 09.2020
Process Associate
Xerox Business Services India Private Limited
12.2014 - 11.2016
Master of Arts - Economics
NSS Ottapalam, University of Calicut
11.2012 - 03.2014
Bachelor of Arts - Economics
Govt Victoria College, University of Calicut
06.2009 - 02.2011
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