Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Divyaa Ojha

Team Leader Customer Service
Toronto

Summary

Pro- active and performance driven client associate who excels in maintaining and developing client relationships. Ability to function well in fast paced business environment with an exposure of working with international clients. Hardworking, resourceful and dedicated leader with 3+ years in Customer Service.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Entrepreneur/Client Manager

Mask It
Faridabad
06.2020 - Current
  • Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
  • Assumed the criteria and responsibility of a team leader by creating more production in the department to grow and exceed all sales, plans and goals
  • Handled the social media portals personally to boost the sales, acted as customer service executive, packaging head, social media manager, webmaster and eventually had a team of 4
  • Built and maintained professional relationships with potential clients, Reviewed business plans and set goals for future.

Operations Team Leader/Client Manager

Probe Group
Melbourne
11.2016 - 03.2019
  • Supervised a team of 22 agents, worked for 8 different Australian clients (Cricket Australia, Ergon Energy, Water Corporation)
  • Oversee all the operations, paying attention to areas in need of improvement
  • Lead and designed training programs so all the team members can succeed in all tasks
  • Provide insight into operational success on a small scale, creating reports to review performance of the team
  • Conducted analysis of progress, held monthly meetings regarding goals and tasks.

Planet Advisor, Assistant Marketing and Counselling

Faridabad
06.2012 - 10.2014
  • Handled the PR department of the company
  • Personally, involved in building Business Relations with eminent owners of various education institutes in India
  • Have been involved in counselling students for admission and handled a team of 5 people.

Education

POST - Communications

Deakin University
Melbourne
02.2015 - 11.2016

Bachelor of Arts - Philosophy (HNRS

Delhi University
05.2009 - 05.2012

Skills

Performance appraisalsundefined

Reference

As per request.

Timeline

Entrepreneur/Client Manager

Mask It
06.2020 - Current

Operations Team Leader/Client Manager

Probe Group
11.2016 - 03.2019

POST - Communications

Deakin University
02.2015 - 11.2016

Planet Advisor, Assistant Marketing and Counselling

06.2012 - 10.2014

Bachelor of Arts - Philosophy (HNRS

Delhi University
05.2009 - 05.2012

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Divyaa OjhaTeam Leader Customer Service