Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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DIVYAMOHAN PATTNAIK

DIVYAMOHAN PATTNAIK

Quality Specialist
Bengaluru

Summary


A thriving Quality Specialist and ex-marketing professional with over four years of experience in marketing and operations domain; Aims at working in a dynamic environment to seek and maintain a full-time position that offers professional challenges utilizing interpersonal and collaboration skills, time management and problem-solving skills. Familiar with handling multiple tasks in highly competitive environments.

Overview

4
4
years of professional experience

Work History

Quality Specialist

Amazon
Hyderabad
11.2021 - Current
  • Engaging with operational challenges and issues that are inherent to e-commerce operations, addressing them effectively.
  • Providing regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Identifying and fixing issues to increase productivity and boost workflows.
  • Contributing ideas and suggestions to enhance efficiency and action-ability of SOPs, ensuring continuous improvement in operational processes.
  • Developing comprehensive reporting solutions that enable leaders to closely monitor and assess various business areas, providing insights for decision-making.
  • Conducting in-depth investigations into operational issues, analyzing data, and identifying trends to establish RC of errors, facilitating effective implementation of corrective measures.
  • Creating daily and weekly business review reports for supply chain, compiling and presenting key metrics and performance indicators to provide visibility into operational performance.
  • Engaging in cross-functional collaboration, communicating effectively with program managers, associates, and other stakeholders to ensure alignment and understanding of operational goals and objectives.
  • Reporting problems and concerns to management.

Territory Manager

Ninjacart
Kolkata
03.2021 - 07.2021
  • Conducted regular market analysis to identify new opportunities for territory sales growth
  • Researched competitor activity and used findings to develop sales growth strategies
  • Established successful account relationships by building rapport and maintaining consistent communication
  • Developed and monitored sales representative goals and performance to drive territory goals
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
  • Quality assurance of SKUs before dispatching
  • On time delivery of SKUs with assurance of 0% returns

Sr. Relationship Manager

Mahindra Holidays & Resorts India Ltd
Bangalore
12.2019 - 08.2020
    • Identifying potential customers & new business opportunities
    • Preparing pre-sales proposals for prospective clients
    • Delivering inspiring sales presentation to covert prospects to successful sales
    • Handing objections & resolving customer's conflicts to ensure 100% customer satisfaction
    • Provide necessary support in booking holidays for members to ensure their best lifetime experience
    • Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services

Business Development Executive

Square yards Consultancy Pvt. Ltd
Bangalore
04.2019 - 10.2019
  • Responsible for selling residential and commercial properties.
  • Client acquisition and business development by direct/indirect sales.
  • Maximize revenue generation and lead closures by using social and public media marketing campaigns.
  • Transaction management and deal closure from sourcing to ROI generation.
  • Exploring new business development opportunities by leveraging client relationships for long term wealth retention.
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills
  • Identified business development challenges and customer concerns for proactive resolution

Teller Service Executive

DCB Bank Ltd.
Bargarh
06.2016 - 07.2017
  • Responsible for serving customers by completing account transactions.
  • Provides account services to customers by receiving deposits,loan payments, cashing cheques and issuing savings withdrawals etc.
  • Focusing on the on-time funds transfer i.e, NEFT, RTGS, IMPS, cheques clearing.
  • Responsible for cross selling of our FDs, RDs, LIs and GIs by answering inquiries, informing customers of new services and product promotions ascertaining their needs.
  • Maintaining and tallying cash inflow and outflow from the vault and generating report every EOD.

Education

MBA - Marketing

IBA's Business Academy
Bangalore
07.2017 - 2019.03

Bachelor of Technology - Mechanical Engineering

Aryan Institute of Engineering & Technology
Bhubaneswar
06.2011 - 2015.04

Skills

    MS Office

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Accomplishments

  • Successfully achieved 125% of my target in my probation period in MHRIL(Mahindra Holidays & Resorts India Ltd.)
  • Awarded as the Top performer of South region in Mega sales drive in September,2019.
  • Successfully closed 3 deals by generating a revenue of 12lacs for Square yards consultancy Pvt. Ltd.
  • Successfully generated 120 FDs and RDs in a sales drive in DCB Bank.
  • Earned a promotion of Asst. Manager from Executive by securing the position of best TSE from consecutively 5 times in a row.
  • Achieved top-quality scores within the team, demonstrating strong attention to detail and commitment to delivering accurate work.
  • Provided valuable ideas and suggestions to update the SOP, resulting in improved efficiency and action-ability of workflows.
  • Proposed tool improvements that successfully reduced average handling time for cases, increasing productivity and resolution speed.

Timeline

Quality Specialist

Amazon
11.2021 - Current

Territory Manager

Ninjacart
03.2021 - 07.2021

Sr. Relationship Manager

Mahindra Holidays & Resorts India Ltd
12.2019 - 08.2020

Business Development Executive

Square yards Consultancy Pvt. Ltd
04.2019 - 10.2019

MBA - Marketing

IBA's Business Academy
07.2017 - 2019.03

Teller Service Executive

DCB Bank Ltd.
06.2016 - 07.2017

Bachelor of Technology - Mechanical Engineering

Aryan Institute of Engineering & Technology
06.2011 - 2015.04
DIVYAMOHAN PATTNAIKQuality Specialist