DIVYAMOHAN PATTNAIK
Quality Specialist
Bengaluru
Summary
A thriving Quality Specialist and ex-marketing professional with over four years of experience in marketing and operations domain; Aims at working in a dynamic environment to seek and maintain a full-time position that offers professional challenges utilizing interpersonal and collaboration skills, time management and problem-solving skills. Familiar with handling multiple tasks in highly competitive environments.
Overview
4
4
years of professional experience
Work History
Quality Specialist
Amazon
Hyderabad
11.2021 - Current
- Engaging with operational challenges and issues that are inherent to e-commerce operations, addressing them effectively.
- Providing regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Identifying and fixing issues to increase productivity and boost workflows.
- Contributing ideas and suggestions to enhance efficiency and action-ability of SOPs, ensuring continuous improvement in operational processes.
- Developing comprehensive reporting solutions that enable leaders to closely monitor and assess various business areas, providing insights for decision-making.
- Conducting in-depth investigations into operational issues, analyzing data, and identifying trends to establish RC of errors, facilitating effective implementation of corrective measures.
- Creating daily and weekly business review reports for supply chain, compiling and presenting key metrics and performance indicators to provide visibility into operational performance.
- Engaging in cross-functional collaboration, communicating effectively with program managers, associates, and other stakeholders to ensure alignment and understanding of operational goals and objectives.
- Reporting problems and concerns to management.
Territory Manager
Ninjacart
Kolkata
03.2021 - 07.2021
- Conducted regular market analysis to identify new opportunities for territory sales growth
- Researched competitor activity and used findings to develop sales growth strategies
- Established successful account relationships by building rapport and maintaining consistent communication
- Developed and monitored sales representative goals and performance to drive territory goals
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Quality assurance of SKUs before dispatching
- On time delivery of SKUs with assurance of 0% returns
Sr. Relationship Manager
Mahindra Holidays & Resorts India Ltd
Bangalore
12.2019 - 08.2020
- Identifying potential customers & new business opportunities
- Preparing pre-sales proposals for prospective clients
- Delivering inspiring sales presentation to covert prospects to successful sales
- Handing objections & resolving customer's conflicts to ensure 100% customer satisfaction
- Provide necessary support in booking holidays for members to ensure their best lifetime experience
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services
Business Development Executive
Square yards Consultancy Pvt. Ltd
Bangalore
04.2019 - 10.2019
- Responsible for selling residential and commercial properties.
- Client acquisition and business development by direct/indirect sales.
- Maximize revenue generation and lead closures by using social and public media marketing campaigns.
- Transaction management and deal closure from sourcing to ROI generation.
- Exploring new business development opportunities by leveraging client relationships for long term wealth retention.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills
- Identified business development challenges and customer concerns for proactive resolution
Teller Service Executive
DCB Bank Ltd.
Bargarh
06.2016 - 07.2017
- Responsible for serving customers by completing account transactions.
- Provides account services to customers by receiving deposits,loan payments, cashing cheques and issuing savings withdrawals etc.
- Focusing on the on-time funds transfer i.e, NEFT, RTGS, IMPS, cheques clearing.
- Responsible for cross selling of our FDs, RDs, LIs and GIs by answering inquiries, informing customers of new services and product promotions ascertaining their needs.
- Maintaining and tallying cash inflow and outflow from the vault and generating report every EOD.
Education
MBA - Marketing
IBA's Business Academy
Bangalore 07.2017 - 03.2019
Bachelor of Technology - Mechanical Engineering
Aryan Institute of Engineering & Technology
Bhubaneswar 06.2011 - 04.2015
Skills
MS Office
Power BI
Lean Six Sigma Green Belt
SOP Development
Cross-Functional Collaboration
Data Mining
Risk Assessment
Quality Assurance
Interpersonal Communication
Root Cause Analysis
Accomplishments
- Successfully achieved 125% of my target in my probation period in MHRIL(Mahindra Holidays & Resorts India Ltd.)
- Awarded as the Top performer of South region in Mega sales drive in September,2019.
- Successfully closed 3 deals by generating a revenue of 12lacs for Square yards consultancy Pvt. Ltd.
- Successfully generated 120 FDs and RDs in a sales drive in DCB Bank.
- Earned a promotion of Asst. Manager from Executive by securing the position of best TSE from consecutively 5 times in a row.
- Achieved top-quality scores within the team, demonstrating strong attention to detail and commitment to delivering accurate work.
- Provided valuable ideas and suggestions to update the SOP, resulting in improved efficiency and action-ability of workflows.
- Proposed tool improvements that successfully reduced average handling time for cases, increasing productivity and resolution speed.
Timeline
Quality Specialist
Amazon
11.2021 - Current
Territory Manager
Ninjacart
03.2021 - 07.2021
Sr. Relationship Manager
Mahindra Holidays & Resorts India Ltd
12.2019 - 08.2020
Business Development Executive
Square yards Consultancy Pvt. Ltd
04.2019 - 10.2019
MBA - Marketing
IBA's Business Academy
07.2017 - 03.2019
Teller Service Executive
DCB Bank Ltd.
06.2016 - 07.2017
Bachelor of Technology - Mechanical Engineering
Aryan Institute of Engineering & Technology
06.2011 - 04.2015