DIVYANSHI
Senior Sales Associate
New Delhi
Summary
Dynamic and results-oriented professional with over 7 years of expertise in store management and retail sales, dedicated to driving growth and maximizing revenue. Proven ability to enhance team efficiency and productivity through strategic leadership and effective motivation techniques. Committed to fostering a collaborative team environment that prioritizes collective success and performance excellence. Passionate about leveraging experience to create impactful solutions that elevate customer satisfaction and business outcomes.
Overview
9
9
years of professional experience
Work History
Senior Sales Executive
OMEGA Kapoor Watch Company
10.2024 - Current
- Enhanced upselling of luxury timepieces with targeted promotional strategies.
- Ensured prompt resolution of concerns and inquiries to maintain high satisfaction levels.
- Arranged exclusive events to present new watch collections, enhancing interest and sales prospects.
- Achieved sales success by utilizing market trend insights and personalized strategies.
- Elevated customer experience with personalized watch recommendations.
- Devised robust security protocols to safeguard valuable inventory items, ensuring client access during consultations.
- Ensured compliance with company standards for verifying customer details in significant transactions.
- Efficiently managed inventory, ensuring all watches were properly stored, maintained, and easily accessible for client viewings.
- Administered high-quality after-sales assistance, overseeing repairs and warranty claims to sustain customer satisfaction.
- Enhanced customer loyalty by understanding their preferences and future needs.
- Contributed to event marketing, sales and brand promotion.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Assistant Store Manager
Sunglass Hut
05.2023 - Current
- Inventory Management- Analysing Inventory and controlling the stock management in the store.
- Key Performance Indicators- ATV, IPT, AUR, Luxury, Multiple and Triple contribution, WTD, MTD, LFL, Growth.
- Customer Experience- Giving exceptional customer service and ensuring delightful experience in service overall to the customers.
- Service Standards-
- Visual Merchandising
- People Management- Handling roster of staff and maintaining the required headcount.
- Planograms-
- Retail Loss and Prevention
- Trend Analysis
- Customer Relationship Management
- Staff Training
- Staff Augmentation
Cash Till Leader [Team Leader]
10.2018 - 04.2023
- Leading a team of 20 staff members and bifurcating targets among them.
- Conducting on floor product knowledge training of over 1000+ brands for new launches and for the classic range products of the brands available.
- Symmetrically managing the visual merchandising across the responsible areas.
- Collaborating with marketing team and visual merchandising team to generate and follow up new initiatives.
- Reports maintained – Daily Sales Report, Impulse Report, Target vs Achievement Report, Staff Sales Report, Efficiency Tracker.
- Handling compliance issues.
- KPI’S: IPT, ATV, Spend Per Passenger, Penetration/Conversion.
- Area Covered- 6000 square feet.
Brand Ambassador
Hershey's Chocolates
07.2017 - 09.2018
- Inventory control of the dedicated brand.
- Implementing the visual merchandising respecting the brand image.
- Handover/Takeover and managing the stock count.
- Maintaining LIFO, FIFO.
- Adding value to the client’s basket and driving maximum sales.
- KPI’s – [IPT] and [ATV]
Sales Associate
Delhi Duty Free Services Pvt Ltd
04.2016 - 07.2017
- Maintaining knowledge of current sales, promotions and allowances.
- Developing knowledge of the 20 currencies and electronic data capture machines in the organization.
- Inventory management of the impulse items, gift vouchers and merchandise.
- Taking care of visual merchandising at point of sale.
- Maintaining LIFO, FIFO at the dedicated location.
- Ensuring gratified farewell to the clients.
- Area covered- 300 square feet.
- KPI – Items per transaction [IPT]
Education
Post Graduation Diploma - International Business
Symbiosis Campus of Distance Learning
Pune, Maharashtra01.2021
Luxury Retail Management - undefined
Luxury Connect Business School
Gurugram, Haryana01.2019
National Skill Qualification Framework - undefined
Retailer Association Skill Council of India
01.2019
Bachelor of Business Administration - undefined
Indian Institute of Technology and Management
Janak Puri01.2014
Matriculation + High School - undefined
Mamta Modern Public School
Vikas Puri01.2011
Skills
STRONG WORK ETHICS
RESULT ORIENTED
CONFLICT RESOLUTION TECHNIQUES
RELIABLE
PASSIONATE FOR CUSTOMER SATISFACTION
Awards
DIAL ACE PERFORMER- AUGUST 2016, BEST GROOMED EMPLOYEE- JUNE 2017, BEST CUSTOMER SERVICE- JANUARY 2018, RETAIL CHAMPION – JANUARY 2018, TEAM LEADER OF THE YEAR- 2019, BEST TEAM OF THE YEAR- 2021
Timeline
Senior Sales Executive
OMEGA Kapoor Watch Company
10.2024 - Current
Assistant Store Manager
Sunglass Hut
05.2023 - Current
Cash Till Leader [Team Leader]
10.2018 - 04.2023
Brand Ambassador
Hershey's Chocolates
07.2017 - 09.2018
Sales Associate
Delhi Duty Free Services Pvt Ltd
04.2016 - 07.2017
Post Graduation Diploma - International Business
Symbiosis Campus of Distance Learning
Luxury Retail Management - undefined
Luxury Connect Business School
National Skill Qualification Framework - undefined
Retailer Association Skill Council of India
Bachelor of Business Administration - undefined
Indian Institute of Technology and Management
Matriculation + High School - undefined
Mamta Modern Public School