About 17+ years of IT experience working with global customers across the US, Europe & Asia. Delivery, P&L and growth responsibility for a portfolio of $15M and team size of ~400 people. Rich experience spanning across product implementation, product engineering, transformational Initiatives, and Managed support services.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
BU Head, AVP
TO THE NEW PVT LTD.
India
08.2015 - Current
Growth - Enabled revenue generation for business growth and meet sales targets Quarter over Quarter, working with senior leadership in forecast and planning of resources year over year
Deeply involved in writing contracts, pricing of multi-million dollar deals supporting sales across multiple Geographies – Mainly development, support and marketing services projects
Operations and P&L Management - Managing a P&L of 400+ people in India
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Responsible for hiring and career development of India talent, forecasting demand and supply feeding to the company plan for hiring. Also responsible for keeping the attrition rate lower than the industry standards
Client retention and relationships – Responsible for growing and creating new relationships with clients
Making sure clients are satisfied with the delivery quality by consistently soliciting formal client feedbacks, act upon them and work closely with the clients showcasing the improvements
Delivery Management – Responsible for delivering projects on time and on budget by ensuring right staffing across global geographies with the right skill sets to deliver up to clients’ expectations
Act as one point of contact for any client escalations
Technology – Proficient in delivering E-Commerce and Content and Collaboration projects and other web technologies
Incubated an IP for the delivery unit
Senior Associate
Sapient Consulting
India, Canada, United Kingdom
06.2007 - 08.2015
Program Management - Ensure effective scoping and estimation across projects to produce win-win results -
Analysis & definition of objectives and events for projects - Defining overall program and project metrics/processes to ensure compliance to quality on all client deliverables - Planning & execution of Project objectives using agile methodologies
Assessing and controlling risk (Risk Management) both material and situational
Commercial Management - Reviewing and tracking the project ending Margin - Reviewing and tracking of expenses with respect to the budget and margins
Create and review reports on status, issues, and risks for circulation to the client and internal stakeholders
Vendor management - Manage relationships with third-party partners and vendors - Build relationships with program managers across geographies to deliver effectively on distributed delivery projects
Developed new sales opportunities through development and rollout of promotional plans.
Spoke to customers in native language to increase loyalty and establish relationships.
Trained and supported new team members, maintaining culture of collaboration.
Education
Bachelor of Technology - Computer Science & Engineering
Amity School of Engineering And Technology, G.G.S.I.P University
08.2003 - 05.2007
Skills
People ManagementDelivery ManagementClient ManagementNew Competency Building
Customer and employee rapport
Coaching and mentoring
Additional Information
ACHIEVEMENTS , Newton of the Year (2017) Core Values Awards (2012)
Recognition from NHS, Department of Health, UK for partnering in Flu Resilience Team 2009/10
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
BU Head, AVP
TO THE NEW PVT LTD.
08.2015 - Current
Senior Associate
Sapient Consulting
06.2007 - 08.2015
Bachelor of Technology - Computer Science & Engineering
Amity School of Engineering And Technology, G.G.S.I.P University