Divya Sai Samrat Mangu

Project: WWISDM:

• Managed Windows server network infrastructure to deliver technical support for business operations.
• Executed case routing and initial troubleshooting as a support engineer.
• Monitored server reachability, created user accounts, and configured permissions during troubleshooting.
• Performed server migrations (P2V and V2V) and conducted installation of printers with secure printing configurations.
• Performed replication, clustering, storage expansion, NIC teaming, and performance monitoring.
  
  Project: RDE (Node Recovery) :
  
• Maintained racks of multiple Datacenters, engaging technicians and giving them access to the rack’s exchange/repair.Maintained capacity of standard and premium clusters.
• Recovery of faulty nodes/servers hosted in Azure datacenter using PowerShell through fabric controller.
• Worked on Azure datacenter maintenance Activities(PDU’s, TOR’s, Serial concentrators) and collaborated with vendors for remote configuration and replacement of faulty datacenter devices.
• Worked on capacity monitoring and creation of storage accounts.
  Recovered fauty servers and kept the production environment safe and secured.
  Created SOP's on both Technical and process oriented changes.
  Attended the team-calls on regular basis to discuss the productivity and the other parameters of the team with top
  level management.
  Worked on Deployment blockers like unblocking of STG and XOS versions on stamps/clusters/tenants.
  Ensured availability of resources and perform the datacenter operations, Resolving/Escalating the issues within defined SLA.
  
  
  Project: Azure Kubernetes services (Senior Cloud Engineer):
  
  Worked with Azure Container Registry (ACR) and Azure Kubernetes Service (AKS).
  Hands on experience on upgradation from 1.14 to 1.26 on Production and development cluster
  Hands on experience on Upgrading node pool size runtime.
  Configured multi-node pool clusters, cluster auto-scaler, node auto scaler.
  Practical experience in Pod deployments in Kubernetes using YAML.
  Implemented storage PVCs (Static and Dynamic)- Azure Files and Disks.
  Worked with Azure DevOps platform – Managed User Licenses, Groups, Permissions, created custom process templates, Customized Azure Boards, Configured Build Agents.
  Published Artifacts from Azure DevOps Pipelines to ACR & Deployed them to AKS cluster
  Implemented Build & Release pipelines in Azure DevOps platform.
  Designed and created automated Build and Deployment processes.
  Managed User Licenses & configured permissions for Azure DevOps users.
  Configured Security at various levels of Azure DevOps services – Boards, Repos, Process Templates.
  Hand on experience in troubleshooting monitoring issues for the cluster & Azure Container Instance.
  Experienced in troubleshooting AKS cluster deployment and configuration issues.
  Hands on experience in Ingress & Ingress Controller deployment and troubleshooting.
  Implementing Private endpoints, front door configurations, WAF to secure the environment.
  Implemented Application Gateway and ingress routing on azure platform.
  Effectively interacted with Dev teams to make the whole Build, Deployment & Release process smooth.
  Worked on Azure container instances.
  Deployed AKS cluster infra using terraform

• Providing the technical support for business through managing Windows server Network infrastructures.
• As a Networking administrator L1 needs to find the discrepancies in functioning of project, while providing support through managing the network infrastructure.
• Trouble shoot the technical issues effecting the functionality of business and performing root cause analysis.
• Documenting the Scenarios to provide high availability and redundancy.
• Working with the Local Support teams to solve the network related issues – Monitoring Network reachability and identifying IP Subnet discrepancies as such.
• As a Windows and VMware administrator L1 need to take care of Installation and Decommission of both physical and virtual ( VMware and Hyper-V ) Server’s , while providing support through managing the Windows Infrastructure.
• Installation and Decommission of both physical and virtual ( VM - ware and Hyper-V ) Server’s.
• Troubleshooting server related issues – Monitoring server reachability, Creation of user’s and providing appropriate permission’s, server migration’s – P2V and V2V, installation of printer’s and configuring secure printing, Replication, Clustering, Storage expansion, NIC Teaming, Performance monitoring etc.
• Directly interacting with the Clients to understand the business needs and deploying the virtual infrastructure.