Divye Bansal
Fraud Specialist III
Bangalore
Summary
Experienced corporate professional with 15 years of progressive experience across operations, customer service and financial services. Began my corporate journey in 2007 in a 24X7 support environment, gaining hands-on expertise with global organizations such as Expedia UK and Overstock.com. Since 2022, have held multiple roles at JPMorgan chase, including positions in Claims Online, EMM and currently Estates. Demonstrated ability to adapt quickly, manage cross-functional responsibilities, and deliver consistent results in high-volume, client-focused settings. Recognized for analytical thinking, process efficiency, and a strong commitment to service excellence.
Overview
18
18
years of professional experience
6026
6026
years of post-secondary education
Work History
Fraud Specialist III
JPMorgan Chase & Co.
Bangalore
07.2022 - Current
- Executed end-to-end operational processes across multiple business units, supporting high-volume.
- Collaborated with internal stakeholders and cross-functional teams to streamline case handling procedures in claims processing, improving turnaround times and accuracy in servicing complex accounts.
- Supported digital claims operations through the Claims Online Platform, leveraging internal systems to enhance processing efficiency, reduce bottlenecks, and ensure data integrity.
- Transitioned to Electronic Money Movement (EMM) team, where I facilitated financial transaction research, exception handling, and redemption in alignment with audit controls and CIB compliance procedures.
- Currently manage decedent account servicing in the Estates department, working with legal representatives, account officers, and external institutions to resolve asset distribution, ownership transitions, and account closure processes.
- Demonstrated a high degree of accuracy, risk awareness, and confidentiality, aligning daily functions with investment banking operations and loan servicing best practices.
- Developed familiarity with loan servicing systems, account lifecycle documentation, and financial controls- laying a foundation for effective loan processing in the CIB domain.
Service Desk Lead
247. AI Ltd.
05.2017 - 05.2022
- Company Overview: 247.AI Ltd. is handling customer service requests for process. (Retail Operations).
- Implemented and developed customer service training processes.
- Led customer service operations for international retail clients, resolving complex billings, invoicing, and product replacement issues while ensuring adherence to SLA & OLA targets.
- Designed and implemented training modules, onboarded new team members, and improved interdepartmental service delivery processes.
- Enhanced team performance through process audits, cross-training and continuous feedback, resulting in measurable gains in service quality and response time.
Sales Manager
Weizmann Forex India Pvt Ltd.
Bangalore
06.2016 - 03.2017
- Assisting and supporting all Weizmann branches to sell higher premium products thereby increasing sales revenue.
- Monitoring the revenue generation of all Weizmann branches for TI domain.
- Dealing with various vendors like Religare, Reliance, Bajaj, TATA-AIG for policy issuance.
Retail Operations
Vasco Worldwide India Pvt Ltd.
Bangalore
08.2014 - 09.2016
- Retail Sales Operations in UKVAC Bangalore selling travel services.
- Handled all various products like International Sim Cards, International Travel Insurance, Air flight/Hotel Booking Airport Lounge and meet and greet services.
- After sales services helping with insurance claims, Change in tickets for flight and hotel.
- Enriched the job role by handling various branch operations including training new candidates, accounting, MIS, Stock reports and entire Retail Operations.
Field Sales Executive
Neo-wares India Pvt. Ltd.
05.2007 - 07.2011
- Company Overview: Neo-wares India Pvt Ltd. Is an advent grade company established in 1976 who are prime dealers for construction materials (Vitrified, Wall, and Ceramic Tiles).
- Generate leads and orders through database.
- Seek product approval with architects and builders.
- Monitor account receivable and collections.
- Develop new contacts for b2b/b2c segment and maximize sales.
Education
Master of Arts - Marketing & HR
FLAME (Foundation For Liberal And Management Education)
Pune03.2013
Bachelor of Science - Visual Communication
SRM Arts And Science College
Chennai05.2007
12th Grade Schooling - Commerce
AMM Matriculation School
Chennai05.2004
Skills
- Basic Computer Knowledge, MS (Office, excel and PowerPoint)
- GDS (Global Distribution Systems) for travel industry (Amadeus, World span & SPARK)
Timeline
Fraud Specialist III
JPMorgan Chase & Co.
07.2022 - Current
Service Desk Lead
247. AI Ltd.
05.2017 - 05.2022
Sales Manager
Weizmann Forex India Pvt Ltd.
06.2016 - 03.2017
Retail Operations
Vasco Worldwide India Pvt Ltd.
08.2014 - 09.2016
Field Sales Executive
Neo-wares India Pvt. Ltd.
05.2007 - 07.2011
Master of Arts - Marketing & HR
FLAME (Foundation For Liberal And Management Education)
Bachelor of Science - Visual Communication
SRM Arts And Science College
12th Grade Schooling - Commerce
AMM Matriculation School
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