Divyesh Bhalsod
Rajkot
Summary
Relationship Manager in Banking Operations
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Driven sales executive with several years of experience and a goal-oriented mindset. Successful in cold calling, researching new markets, and building strong client relationships. Eager to apply novel approaches to new business generation and customer retention.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Sales Executive, RELATIONSHIP MANAGER
ICICI BANK LIMITED
Rajkot
07.2018 - Current
- Managed client relationships to enhance customer satisfaction and loyalty.
- Facilitated communication between clients and banking teams for seamless operations.
- Oversaw account maintenance, ensuring compliance with banking regulations and policies.
- Led cross-functional meetings to align team goals with operational objectives at ICICI Bank.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Monitored daily operations and identified areas for improvement in processes and procedures.
- Assisted clients in setting up online banking services, debit cards.
- Completed sales order tickets and processed client-requested transactions.
- Managed account portfolios, ensuring customer satisfaction and retention.
Customer Service Advisor
Atul motors (Maruti Suzuki)
Jasdan
03.2014 - 05.2018
- Assisted customers with inquiries and provided product information efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders and facilitated timely deliveries for vehicle sales and services.
- Supported training of new staff in customer engagement techniques and company policies.
- Contacted customers to service accounts, address issues, and propose new offerings.
Education
Master of Arts -
Surashtra University
Rajkot 06.2021 - 04.2023
Bachelor of Arts -
Surashtra University
Rajkot 03.2014 - 03.2016
Skills
- Client relationship management
- Account maintenance
- Cross-selling strategies
- Customer satisfaction
- Client onboarding
- Problem solving
- Relationship building
- Portfolio growth
Languages
English
Beginner
A1
Hindi
Beginner
A1
Gujarati
Beginner
A1
Timeline
Master of Arts -
Surashtra University
06.2021 - 04.2023
Sales Executive, RELATIONSHIP MANAGER
ICICI BANK LIMITED
07.2018 - Current
Customer Service Advisor
Atul motors (Maruti Suzuki)
03.2014 - 05.2018
Bachelor of Arts -
Surashtra University
03.2014 - 03.2016