IRFAN ABBAS
Mumbai
Summary
Results-driven real estate sales professional with strong expertise in residential property sales, customer relationship management, and on-ground project operations. Proven ability to close high-value deals, generate revenue through referrals, and support successful project launches while maintaining high service standards.
Overview
2
2
years of professional experience
Work History
Relationship Executive - Sales
Sila Solutions Pvt. Ltd.
Navi Mumbai
07.2025 - Current
- Closed 22 residential property deals within 1.5 months, including 3 spot closures of 3 BHK units, demonstrating strong negotiation and closing capability.
- Generated approximately ₹33 Crore in sales revenue, contributing significantly to project targets.
- Converted references from booked customers into successful closures, strengthening referral-driven sales.
- Played a key operational role during project launches, managing customer flow, coordination, and on-ground execution.
- Generated 24 Expressions of Interest (EOI) cheques, reflecting strong customer trust and early conversions.
- Managed customer registrations and documentation using CIF software, ensuring accuracy and compliance.
- Delivered effective project presentations covering layouts, pricing, scale models, and site walkthroughs to improve conversion rates.
- Conducted Channel Partner (CP) onboarding and coordination for launches and promotional initiatives.
- Oversaw sales office upkeep, including technical systems, infrastructure, and daily operational requirements.
- Built and maintained long-term client relationships, driving repeat business, referrals, and positive brand reputation.
Customer Relationship Executive
Jones Lang LaSalle (B.O & PAM Pvt. Ltd.)
Chandivali - Powai, Mumbai
05.2024 - 06.2025
- Facilitated smooth flat possession processes and customer handovers.
- Implemented and maintained SOPs and documentation to improve operational efficiency.
- Managed customer relationships and mass communications to enhance engagement.
- Handled complaint management with timely resolution and high customer satisfaction.
- Coordinated with internal project teams for seamless operations and updates.
- Oversaw clubhouse operations and resident engagement activities.
- Maintained critical reports including DMR, MMR, QBR, and Complaint Tracker for management review.
Education
Bachelor of Accounts & Finance -
Rizvi College of Arts, Science & Commerce
Higher Secondary Certificate (HSC - Maharashtra Board) -
Rizvi College of Arts, Science & Commerce
Secondary School Certificate (SSC) -
Nalanda Learning Facilitation Programme
Skills
- Real Estate Sales & Closures
- Client Relationship Management
- Negotiation & Deal Structuring
- Referral & Channel Partner Conversion
- Sales Operations & Documentation
- Project Presentations & Site Walkthroughs
- MS Office (Word, Excel, PowerPoint)
- Bookkeeping & Budgeting
- Leadership & Team Coordination
- Social Media Marketing
Accomplishments
- Secured 1st Rank in NLFP (STD 10).
- Achieved highest marks in Data Entry Operations (88/100) and Economics (64/80) in STD 10.
- Won Bronze Medal in MSSA Football Tournament (School Level).
- Captained school Under-16 Cricket Team.
- Actively volunteered during COVID lockdown to support relief food distribution.
Hobbies and Interests
- Football
- Cricket
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Personal Qualities
- Calm, composed, and high morale
- Quick learner and collaborative team player
- Strong listening and interpersonal skills
- Positive and result-oriented mindset
Timeline
Relationship Executive - Sales
Sila Solutions Pvt. Ltd.
07.2025 - Current
Customer Relationship Executive
Jones Lang LaSalle (B.O & PAM Pvt. Ltd.)
05.2024 - 06.2025
Bachelor of Accounts & Finance -
Rizvi College of Arts, Science & Commerce
Higher Secondary Certificate (HSC - Maharashtra Board) -
Rizvi College of Arts, Science & Commerce
Secondary School Certificate (SSC) -
Nalanda Learning Facilitation Programme