Diwakar Cholasamudram

I have 2+ Years of working experience in LiveVox Solutions which is a product based company and this is a leading Ccaas platform in USA. (NASDAQ: LVOX).

Implementing client requirements and help them to build their contact centers using LiveVox platform. This includes creating new clients as well as creating new contact centers for existing client.

Great knowledge on SQL and I have been working on Oracle Database, MySQL. also, I have an experience in writing the complex SQL queries.

Hands on Reporting where I create different types of reports for clients. I have even handled the creation of Scheduled Jobs and regeneration of reports

Provided administrative support for Jira-related products such as Confluence and Portfolio.

Worked on Call Flows and Templates which are related to Interactive voice response - IVR (Automated Responses).

Performed on DNC component which is a feature in blocking of calls to a set of targeted audiences and ACD components.

Dealt with Call Recording and Screen Recording component which is one of the major components in LiveVox. Even worked on sending the recordings to client servers along with metadata reports.

Automotive robotics india pvt ltd: Assembly Process Planner 1

Hyderabad.

March 2019

Worked as an Assembly Process Planner for Caterpillar OHT Vehicles at client location.

Worked on Assembly Time Standards for Ford vehicles at plant location.

AXISCADES Engineering Technologies Ltd : Graduate Engineering Trainee.

Worked on visual creations on Assembly process planning for Caterpillar TPS Engines.

Worked on Assembly Time Standards for TPS Engines.