Diwanshu Gulati

Academically astute & result-driven Project management Professional, with over 5+ yrs. of quality experience & displayed excellence in analysing business requirements, System Study/ Analysis, Order Management & Processing through designing operational procedures, commercial documentation, meeting all business objectives. Skills in handling various administration activities and liaisoning with external & internal partners for seamless execution of projects & revenue generation on time. High-performing with proven professional diligence & calibre in Project Scope Management, targeting optimal functional performance & internal & external customer satisfaction. Recipient of 'League of heroes Award' for Improved Customer Service.

• PMP Certified
• Masters (MBA) in project Management
• B. Tech graduate in Electronics & Communication (ECE)
• Team leadership, communication, Problem-solving, time management, vendor management

• SITA Organization, Associate Project Manager - Service Delivery, 11/01/21, Present, Project Management, Handled International Accounts and managed service deliveries as per the requirement of their clients., Facilitating project management; responsible for monitoring on-site activities and final execution of projects within the time and cost parameters., Coordinating with cross functional team like Sales, solution engineering, solution designer, NOC [GNAC, ACT], regional field team for end-to-end delivery of the services., Coordinating with Solutions team in designing network layouts and managing the installation, configuration, and commissioning of communication systems & devices., Mapping client's requirements and providing customised Terrestrial communication solutions involving finalisation of product specifications and selection of appropriate techniques., Relationship Management, Single point of contact of customer in Network order delivery team, acting as customer representative within Organization to ensure the service delivery as per the customer expectations., Identify hooks into external and internal organizations to define project scope. Develop project schedules., Building and maintaining healthy business relations with the client, ensuring adherence to delivery as per the quality guidelines.
• Bharti Airtel Ltd., Associate Project Engineer - Service Delivery, 06/01/18, 10/31/21, Project Management, Handled clients like Orange, Telstra, British Telecom, AT&T, Jubilant Foods Limited, Dr. LAL Path Lab, Dabur India, Telstra Telecommunications Pvt. Ltd, DEN Networks Limited, Hughes Communication India Ltd, HCL Technologies Ltd., Tikona Infinet Ltd.; Tikona Digital Networks Pvt Ltd., Coordinated and executed high-volume projects order., Attended weekly meetings with all stakeholders to control delivery timelines & roadblocks., Provided weekly project status reports and performance data to Customer, director level management and internal stakeholders based on Excel and Power Point & responsible to manage end to end delivery till service commissioned., Timely and efficient Co-ordination with Sales/Project Team for on time Order Processing., Timely and efficient Co-ordination Commercials/Product/Business Excellence Team to avoid any revenue leakage., Timely Verification & approval of Orders to ensure fast service delivery & maximum customer satisfaction., Timely and efficient Co-ordination with Finance/Billing for proper generation of Bills in time., Ensuring Process Compliance and Quality of Work within the Team.