Diya Choudhary
Summary
Experienced professional with a diverse background in sales management and relationship management within the hospitality and insurance industries. Proven track record of success in driving revenue growth, building strong client relationships, and delivering exceptional customer service. Adept at developing and implementing strategic plans to meet organizational objectives. Skilled communicator with a talent for collaborating across teams, and adapting to dynamic environments. Seeking opportunities to leverage expertise and drive value in a progressive company.
Overview
5
5
years of professional experience
Work History
Manager
Riverwood Resort
11.2023 - Current
- Managed daily operations ensuring high guest satisfaction at Riverwood Resort.
- Developed and implemented operational procedures for resort activities and events.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Relation Manager
MetLife Company Ltd.
03.2022 - 08.2023
- Foster and maintain long-term relationships with clients, ensuring satisfaction and retention.
- Provide personalized insurance solutions tailored to clients' needs and financial objectives.
- Develop strategic plans to expand client base and increase revenue streams.
- Collaborate with cross-functional teams to deliver comprehensive insurance products and services.
- Conduct regular portfolio reviews to identify opportunities for upselling and cross-selling.
- Address client inquiries and issues promptly, ensuring a positive customer experience.
- Stay abreast of industry trends and regulatory changes to provide informed recommendations to clients.
Sales Manager
Rio Resort
Dehradun
09.2020 - 08.2022
- Spearhead sales initiatives to maximize revenue and occupancy rates at a luxury resort.
- Lead a high-performing sales team, providing guidance and support to achieve sales targets.
- Develop and implement strategic sales plans to capture new business and expand market share.
- Cultivate relationships with corporate clients, event planners, and travel agencies to drive sales opportunities.
- Analyze market trends and competitor activities to identify opportunities for growth and differentiation.
- Ensure exceptional guest experiences through effective communication and problem resolution.
Education
Bachlors of Arts -
01.2017
Senior secondary -
01.2014
Secondary -
01.2012
Skills
- Client Relationship Management
- Sales and Business Development
- Problem-solving and Decision-making
- Strategic Planning
- Customer Service
- Adaptability
- Sales Management
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organisational skills
Timeline
Manager
Riverwood Resort
11.2023 - Current
Relation Manager
MetLife Company Ltd.
03.2022 - 08.2023
Sales Manager
Rio Resort
09.2020 - 08.2022