DINESH KUMAR B

• Lead technology operations center (GCC) overseeing comprehensive global IT operations and application support for APAC, EMEA, and US regions.
• Oversee technology operations center dedicated to enhancing observability and enabling auto remediation.
• Drive AI and automation strategy across enterprise IT operations.
• Facilitated high-impact presentations to executive stakeholders, articulating strategic recommendations and performance insights.
• Collaborated with global leadership to design and execute initiatives that strengthened brand positioning in market segments.
• Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Define the technology roadmap, and lead digital transformation initiatives to improve resilience, efficiency, and service quality.
• Provide strategic leadership for customer engagement and service governance, including executive reporting, and stakeholder alignment.
• Established key performance indicators to track progress on strategic objectives, enhancing accountability within teams.

• Regional Delivery Head for EMEA & APAC managing IT Infrastructure delivery. Managed services for over $300MN Annual Revenue
• Implemented ServiceNow ITOM with an ELK-based monitoring stack and advanced GenAI-enabled automation.
• Managed SIAM delivery and multi-vendor ecosystem for 21 accounts ($100M revenue).
• Developed IT roadmaps and budgets, reducing operational costs through technology rationalization.

• Led Global Automation & Virtualization Delivery for Daimler account across 250K endpoints.
• Managed virtualization platforms supporting 90K VDI users, delivering services worth $30M annually.
• Transitioned outdated Citrix MetaFrame devices to Azure VDI
• Facilitated automation of end user device problems through Nexthink and NanoHeal for a network of 40k devices.
• Led SCCM Migration to Intune Capabilities for over 200K devices
• Streamlined project management processes, enhancing efficiency and reducing delivery timelines.
• Led cross-functional teams to deliver complex projects on time and within budget.

• Managed $80M revenue, 15 accounts, and 400+ headcount for EMEA region.
• Head of SIAM functions and transitioned 8 major engagements.
• Designed technology roadmaps and cost optimization initiatives.

• Directed shared services delivery for 30+ global customers.
• Managed SLA & contract governance, 500+ global delivery staff, and Datacenter/EUC operations.

• Delivered global IT operations for enterprise clients across multiple geographies.
• Implemented AI-driven ServiceNow automations and robotic helpdesk solutions.
• Led Office 365 & Azure migrations, improving uptime to 99.99%.
• Achieved $2M+ annual savings via automation initiatives.

• Managed Infrastructure Management verticals (Wintel, UNIX, DBA, SAN, and Network).
• Oversaw 300+ offshore FTEs, and global delivery governance.
• Led the Shared Services support center for Norwegian clients in Norway, Sweden, and Finland.
• Streamlined reporting processes, improving accuracy and reducing turnaround time for project updates.
• Directed budget management efforts, ensuring alignment with fiscal targets and strategic initiatives.
• Controlled costs to keep business operating within budget and increase profits.

• Directed presales and solutioning team for Xerox.
• managing DNS and network architecture design endorsements
• tasked with developing cost proposals for transformation and implementation initiatives
• Facilitated collaboration among cross-functional teams to boost operational efficiency and simplify workflows.
• managed budget constraints through strategic resource allocation, cost control measures, and fiscal responsibility practices.

Technical Lead, Team Lead for Wintel and Network Team for a premium UK customer.

Lead teamsize of over 50 members for Level 3 support involving Wintel , AD, Exchange 5.5 , 2003 and Network support for TUI UK

• Level 400 Support for PAHS (Platform After Hours Support)
• Technologies: Windows 2000, 2003, 2008, Active Directory, SharePoint support.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Collaborated with senior leadership to define long-term vision and strategic objectives for growth initiatives.

• Support and testing for CA products: Unicenter TNG, Brightstor Arcserve, Survive IT.
• Developed and executed comprehensive test plans for software applications, ensuring quality and functionality.
• Led cross-functional teams in identifying and resolving defects through rigorous testing methodologies.
• Mentored junior QA engineers, fostering skill development and promoting best practices in quality assurance processes.