Open To Work
Dona Sabu
Bangalore,KA
Summary
Results driven professional with expertise in data analysis, financial reporting, ensuring data accuracy, successfully implemented and streamlined reporting systems enhancing overall efficiency. Proven track record of enhancing company performance in competitive markets through the development and execution of innovative marketing strategies. Recognized for driving results and fostering collaboration, ensuring team success and achievement of objectives. Committed to leveraging skills and experience to contribute effectively to organizational success.
Overview
4
4
Languages
16
16
years of professional experience
Work History
Data & Technology Manager
Diageo Business Service India Private Limited
08.2018 - Current
- Collaborated with the Global Centre of Excellence (COE) and local digital teams to support the execution of the global eCommerce strategy while addressing market-specific business needs.
- Played a critical role in identifying and mapping NSV/EU calculation logic and its relationship with BPM backend data tables, removing a major technical dependency and enabling the successful progression of the EPD project.
- Successfully led the end-to-end product harmonization initiative by learning new harmonization methodologies, training team members, and providing ongoing guidance, resulting in the successful harmonization and upload of over 140,000 products.
- Expanded the coverage of the Global Quarterly eCommerce Scorecard by onboarding 19 additional markets during FY23 H1, significantly improving global online sales visibility and enabling more comprehensive performance tracking against business targets.
- Built and strengthened relationships with stakeholders across multiple markets to standardize NSV data collection processes and improve the accuracy and consistency of global eCommerce reporting.
- Enhanced executive reporting by delivering reliable, high-quality datasets that supported strategic decision-making and global performance reviews.
- Partnered with global and local stakeholders to understand reporting requirements and recommend data-driven reporting solutions.
- Gathered, validated, and analyzed data from multiple sources to ensure the accuracy, consistency, and completeness of business reports.
- Managed cross-functional stakeholder relationships and coordinated NSV data collection for the Executive Leadership Quarterly E-Commerce Scorecard.
- Liaised with global markets to understand NSV calculation methodologies, collect online NSV data, and support standardized global reporting for executive leadership.
- Driving E-Commerce Operational excellence with regular refreshes of dashboard in full and on time being pivotal to ensuring trust and adoption with our stakeholders.
Information Officer
Unilever Industries Private Ltd, Bangalore
10.2014 - 08.2018
- To analyze the reports under various functions such as Supply Chain& Finance which are generated across the world under various Clusters/ Multi Country Organizations such as Europe, Africa, Middle East, America, etc.
- Delivery and understanding Supply chain KPIs, its impact on the business and hence the decision-making process.
- To analyze the Unilever Factories in terms of value drivers like Productivity, Dispatch rate, On Shelf Availability, Cases Filled On Time and employee safety management.
- Handling activities related to market share & supply chain management in automation and landing of reports
- Accountable for maintaining metadata, reporting & documentation, designing, analyzing as well as harmonizing various reports to standardize the format of the reports
- Working on report automation process with the help of third party by giving them solution analysis and requirements
- Responsible for maintaining database for various reports involving key performance indicators, time dimension, geography and other essential elements of the reports to help in further analysis
- Involved in building standard set of reports showing similar information as well as integrating the same with an existing report
- Played a pivotal role in the respective operational teams in automation of their reports across all the functions resulting in saving time
- Capable of designing mock ups for various functional areas such as marketing, finance, supply chain which later on can be used as standard reports across globe as one uniform format for a respective functional report
- Executing data analysis and interpretation for research and business activities and presentation of the same
Consultant
Atic Data Systems Private Ltd, Bangalore
01.2014 - 07.2014
- Handled short term assignment (6 months) for Atic Data Systems by assessing competitors and competitor analysis to help the company make necessary changes in their value delivery/product delivery mechanisms to support strategic plans of the company by providing research information.
- Provides information to management by assembling and summarizing data, analyzing data, making presentations of findings, analyses, and recommendations.
- Assist in requirements gathering and data analysis as needed.
- Support Data management and extraction using basic SQL queries.
Business Practice Analyst
Ernst & Young Global Private Ltd, Cochin
03.2012 - 08.2013
- Assisting with Resolve risks and issues leading to potential losses and escalate as required to management in a timely manner and ensure follow-up for closure of issues.
- Accurate maintenance of corporate structure of a given set of accounts in Asia Pacific, America's, Europe & North Africa sub area.
- Assisting with maintaining current and complete process maps for all work flows and assist with periodic reviews.
- Assisting with maintaining constructive working relationships within the client team in off shore and on shore to complete the revenue mapping.
- Build effective working relationships with the broader teams to ensure follow-up for closure of issues.
- Analyzing existing code and making recommendations, when appropriate and thereby correct revenue getting mapped to the ultimate parent account
- Researching corporate structure by various secondary and primary research methodologies.
- Hands on experience with on-line research resources like Capital IQ, Factiva, OneSource, Bloomberg, S&P, Hoovers etc.
- Work Closely with account team leadership and area finance team to facilitate effective organizing of corporate structure of accounts
- Update the process documents regularly
- Imparting training to team, ensuring optimum resource utilization, identifying and correcting performance bottlenecks.
- Responsible for training of the new resources in the team.
- Market Sizing, competitor / company analysis, in-depth industry analysis & developing go to Market Strategies.
- Analyze data content and data handling procedures, research new functionality and work with company data providers on data accuracy.
- Awarded for Extra Miler and Best of EY Award
Complaint/Quality SPOC
Tata Teleservice Ltd, Cochin
10.2010 - 10.2011
- Quality Analysis and fault resolution within committed SLA by interaction with concerned cross functions
- Debugging and troubleshooting of faults within SLA
- Coordinate with different work group for service fulfillment
- Coordinating with the clients and working accordingly.
- Provide process problem resolution assistance to teams.
- Maintaining service uptime in the zone
- Providing support to different clients for the daily issues.
- Awarded Star performer award for the exceptional performance
Education
IT Finishing School Certification - Information Technology
Faith Info Tech India Pvt Ltd
Trivandrum, India01-2010
B-Tech - Information Technology
Carmel Engineering College
India01-2009
Skills
Primary Skills
- 1 Business Intelligence & Data Analytics
- 2 Performance Reporting & Executive Dashboards
- 3 Business Analysis & Requirements Gathering
- 4 Product & Project Management
- 5 Digital Commerce & eCommerce Analytics
- 6 Supply Chain Reporting & Documentation
- 7 Operational Excellence & Process Automation
- 8 Stakeholder & Account Management
- 9 Cross-functional Leadership & Collaboration
- 10 KPI Development & Performance Monitoring
- 11 Reporting Governance & Documentation
- 12 Continuous Improvement & Change Management
Secondary Skills
- Adaptable
- Stakeholder Management
- Root Cause Analysis / Decision Making
- Collaborative & Problem solving
TRAININGS ATTENDED
- Presentation skills
- MS Office
- AI Trainings
- Safe Agile
- Project management and Product Management
- Quality Assurance and software testing
Accomplishments
1. Recipient of the prestigious "The Bar" Award for successfully leading the
Canada Profiling Project, delivering exceptional results and demonstrating
outstanding execution.
2. Best of EY Award in recognition of exceptional performance, commitment to
quality, and business impact.
3. Multiple Diageo Excellence Awards, including:
Act Decisively
Operational Excellence
Collaborate Efficiently
Living Our Values
Experiment and Learn
Awarded for consistently delivering high-impact business outcomes, driving
innovation, and demonstrating exemplary leadership and collaboration.
4. Extra Miler and Star Performer awards received on multiple occasions across
organizations in recognition of outstanding performance, customer focus,
operational excellence, and consistent delivery beyond expectations.
Languages
English
Hindi
Malayalam
Tamil
Timeline
Data & Technology Manager
Diageo Business Service India Private Limited
08.2018 - Current
Information Officer
Unilever Industries Private Ltd, Bangalore
10.2014 - 08.2018
Consultant
Atic Data Systems Private Ltd, Bangalore
01.2014 - 07.2014
Business Practice Analyst
Ernst & Young Global Private Ltd, Cochin
03.2012 - 08.2013
Complaint/Quality SPOC
Tata Teleservice Ltd, Cochin
10.2010 - 10.2011
IT Finishing School Certification - Information Technology
Faith Info Tech India Pvt Ltd
B-Tech - Information Technology
Carmel Engineering College