Proactive and meticulous professional with over 14 years of experience in Microfinance industry. Proficiencies in Collections, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
· Handled JLG business with a 8 member Team
· Acquiring monthly 250-300 customers in JLG module and loan disbursement will be around 70-90 lakhs per month
· Assessed employee performance and developed improvement plans.
· Addressing customers issue and ensure the problem resolving on time without impact on business as well as organization reputation in the field
Business Development
Staff Management
Excellent Communication
Budgeting
MS Office
Strategic planning
Flexible and Adaptable
Team Management
Planning and Coordination