DR.ABHISHA NAIR

• Recorded and analyzed medical histories

• Handholding of members throughout the journey of pregnancy and post partum
• Effectively oversaw service utilization
• Partnered with industry leaders to resolve challenging situations
• Successfully educated new hires on processes and program prerequisites, enabling them to quickly become proficient.
• Optimized the onboarding process for diverse organizations
• Customer retention(96%) and satisfaction(100%)
• Managed and organized database for efficient data retrieval.
• Served a customer base of about 650, overseeing the booking and execution of roughly 25 to 30 thousand sessions.
• Handled and resolved challenging situations leading to appreciation
• Team player
• Quickly adapt to new tasks and challenges.
• Led onboarding sessions for new clients, facilitating smooth integration of services and enhancing satisfaction.
• Managed a portfolio of key accounts, fostering relationships and promoting upselling opportunities.
• Collaborated with customer stakeholders to analyse and prioritise defects and enhancements to position timing expectations for correction or new process rollouts.
• Organised and led webinars and workshops, providing valuable insights and fostering community amongst users.
• Managed service escalation by identifying issues, containing impact on clients and addressing issues until brought to resolution.
• Crafted personalised customer success plans, setting clear goals and milestones for client engagements.
• Collaborated with marketing to create case studies and success stories, showcasing client achievements.
• Conducted regular review meetings with clients, assessing service performance and aligning future objectives.
• Negotiated contract renewals with key accounts, securing long-term partnerships and revenue.
• Functioned as first point of contact for clients to provide dedicated support and initial troubleshooting and secure onboarding commitments.
• Collated consumer data for product preference analysis and campaign optimisation.

• Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
• Obtained current medical information, weight, height and vital signs to aid care planning.
• Established friendly rapport with patients to promote positive health and wellbeing.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Discussed future care with patients and families, demonstrating emotional resilience, active listening and compassion.
• Promoted and encouraged independence while assisting patients with daily routines.
• Formulated care plans with meticulous attention, helping to increase quality of documentation.
• Maintained and updated digital patient records and medical information.
• Communicated effectively with patients, families, and healthcare professionals to ensure high-quality care coordination.
• Developed and implemented patient satisfaction surveys to identify areas for service improvement.
• Streamlined appointment scheduling processes, reducing waiting times and improving patient flow.
• Organised health education workshops for patients and families to promote wellness and disease prevention.
• Addressed patient complaints by investigating issues and formulating resolutions promptly.

• Diagnosis of oral diseases
• Creating treatment plans to maintain or restore oral health
• Interpretation of x-rays and diagnostic tests
• Performing surgical procedures on teeth, bone and soft tissues of oral cavity.

• Examine teeth and gum with appropriate dental instruments x-rays and other diagnostic equipment
• Comprehensive recording of case history, Diagnosis & Prognosis of the underlying cause.

• Created materials and exercises to illustrate application of course concepts.
• Mentored students and communicated internship and employment opportunities.
• Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
• Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.