Dr Alina Khan
Assistant Manager
NEW DELHI
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager - Human Resources
Clove Dental
NEW DELHI
05.2022 - 07.2022
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Sourced and screened candidates for different roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Negotiated contracts and managed budget for recruiting expenses.
SME - Digital Leads and Team Leader
Clove Dental
NEW DELHI
10.2021 - 03.2022
- Supported enterprise and business goals by introducing new product and service offerings.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Coaching and training Doctor's on improving Customer Interaction and offering advisors guidance.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Educated patients by explaining the best possible treatment.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Identified procedure or process changes required to improve performance and productivity.
- Built strong relationships with customers through positive attitude and attentive response.
Patient Engagement Manager
Clove Dental
NEW DELHI
11.2018 - 09.2021
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared variety of different written communications, reports and documents.
- Used coordination and planning skills to achieve results according to schedule.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Evaluated monthly performance statistics and used data to inform future strategies.
- Increased customer engagement through social media.
- Managed social media accounts, chats and Aggregators like Practo, Just dial and Google leads.
Dental Surgeon
Aliya Dental Care
NEW DELHI
07.2017 - 07.2017
- Reviewed patient health history and performed checkups to assess current issues.
- Consulted with patients and analyzed patient data to determine patient needs and treatment goals.
- Evaluated patient dental conditions and gave advice on best options for treatment plans based on patient needs and desires.
- Provided instruction on diet, brushing, flossing and other aspects of oral health to patients.
- Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Collaborated with dentists and orthodontists to provide comprehensive care to patients.
- Recorded patient care by maintaining detailed patient notes on treatments prescribed and test results.
- Performed surgical procedures to extract impacted or damaged teeth.
Education
PG Program in Management -
IMT Ghaziabad
Ghaziabad 02.2022 - Current
MBA - Marketing
Liverpool Business School
United Kingdom 02.2022 - Current
Bachelor's of Dental Surgeries - Dentistry
ITS Dental College
Uttar Pradesh, India 09.2011 - 08.2016
Skills
Staff Training
Team communication
Complaint handling
Project planning and development
Database coordination
Patient education
Creative and innovative
Recruitment
MS OFFICE
Additional Information
Broke Clove Dental Record in March 2022 with 850+ patient shows in Clinic.
Timeline
Assistant Manager - Human Resources
Clove Dental
05.2022 - 07.2022
PG Program in Management -
IMT Ghaziabad
02.2022 - Current
MBA - Marketing
Liverpool Business School
02.2022 - Current
SME - Digital Leads and Team Leader
Clove Dental
10.2021 - 03.2022
Patient Engagement Manager
Clove Dental
11.2018 - 09.2021
Dental Surgeon
Aliya Dental Care
07.2017 - 07.2017
Bachelor's of Dental Surgeries - Dentistry
ITS Dental College
09.2011 - 08.2016