Dr Diksha Dhar
Business Continuity Manager
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. An equally versatile clinical research, professional with experience of driving and managing Oncology and Autoimmune Clinical studies.
Exceedingly hardworking and passionate job seeker with strong organizational skills eager to secure Mid Senior-level Crisis management position.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Business Continuity Manager
Tata Consultancy Services
03.2016 - Current
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Facilitated emergency management training for staff and conducted emergency drills.
- Maintain accurate and timely documentation of QA auditing activities.
- Established framework and methodology for achieving business continuity tasks by internal business units
- Communicated, coordinated, and scheduled testing plans
- Delivered business continuity commitments, ownership, and results to ensure 100% compliance
- Guided regional crisis management team to update BCM tool with accurate information
- Drove effective business continuity strategies during crises
- Collaborated with project partners and executive team to develop and implement plans to forecast, direct, and alleviate the effects of business interruptions
- Ensured the company approved critical business functions continued to operate smoothly during times of crisis
- Planning, scheduling, hosting, conducting and closing of audit activities to assess compliance with applicable regulations/guidelines, customer requirements, Standard Operating Procedures ( SOPs) and project specific guidelines/instructions.
- Host audits/inspections and ensure proper conduct of customer-initiated audits and mock regulatory inspections, and assist in regulatory facility inspections.
- Evaluate audit findings and review and approve Root Cause Analysis (RCA), Corrective Action Prevention (CAPA) and Effectiveness Check (EC) plans.
- Track CAPA closures for quality events arising from Customer Hosted Audits, Inspections or during similar QA activities
- Evaluate policies and procedures for compliance with applicable regulations/guidelines and provide recommendations to management for continuous process improvements.
- Conduct and management of audits in GCP/GVP perimeters to ensure compliance with the company's quality policy, internal procedures and regulatory requirements.
- Ensure appropriate escalation to responsible management in case of critical findings and support immediate follow-up measures according to company requirements on Management of Escalations and other relevant procedures.
- Assess the adequacy of responses (CAPA plans) to audit findings in cooperation with Follow-up & Quality Responsible Person.
Senior Clinical Research Associate
Kokilaben Dhirubhai Ambani Hospital
2014.04 - 2016.03
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Followed informed consent processes and maintained records.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Gathered, processed, and shipped lab specimens.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Maintained accurate and up-to-date case report forms and source documents for traceability.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Prepared and maintained regulatory documents for clinical trial submissions.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
Education
Master of Science - Clinical Research
Cranfield University
Bedford UK 09.2011 - 08.2014
Bachelor of Science - Dentistry (Pre-Dentistry)
Rajiv Gandhi University of Health Sciences
Karnataka 08.2004 - 12.2011
Skills
Risk Management
Project Management
Critical Thinking
Situational Awareness
Crisis Management
Impact Analysis
Relationship management
Attention to detail
Process improvement
People management
Accomplishments
- Collaborated in data safety vigilance with team of 422 associates in the vaccine data maintenance of the client trial data
- Achieved 100 % through effectively helping with KPI activities
- Achieved SLA of 98% by facilitating an organizational level training software in collaboration with the IT Experts
- Developing and supervising maintenance of enterprise wide disaster recovery plans for Onsite teams
- Conducted resiliency reviews resulting in increased preparedness and minimized risks.
- Designed and implemented Business Impact Assessment template, resulting in more efficient planning and response.
- Led a team of 22 Relationship / client level coordinators across cities to achieve drill and BCP compliance
Affiliations
Indian Dental Association
Karnataka State Dental Council
Timeline
Business Continuity Manager
Tata Consultancy Services
03.2016 - Current
Senior Clinical Research Associate
Kokilaben Dhirubhai Ambani Hospital
2014.04 - 2016.03
Master of Science - Clinical Research
Cranfield University
09.2011 - 08.2014
Bachelor of Science - Dentistry (Pre-Dentistry)
Rajiv Gandhi University of Health Sciences
08.2004 - 12.2011