Dr. PRIYANKA ARORA
Gurugram
Summary
Strategic Medical Advisor & MBA (FMS Delhi) with 12+ years of experience in healthcare operations and Digital Health Marketing. Expert in leading 24/7 digital health operations , managing clinical triage, and governing financial cycles. Certified in Lean Six Sigma and Healthcare Digital Marketing, with a proven track record of optimizing patient care pathways and digital engagement to drive service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Medical Advisor
Loop
05.2022 - Current
- Streamlining 24/7 digital healthcare operations by implementing clinical triage protocols that consistently reduce patient wait times for online consultations.
- Governing Electronic Medical Record (EMR) operations to maintain 100% data accuracy and integrity across all digital patient touchpoints.
- Facilitating cross-functional collaboration between clinical and operational teams to proactively identify and resolve workflow bottlenecks.
- Spearheading internal training coordination and developing Standard Operating Procedures (SOPs) for complex medical protocols to reduce onboarding time for new medical advisors.
- Directly supervising capacity management and shift allocation (roster management) to ensure 100% coverage and consistent SLA (Service Level Agreement) achievement in a high-volume environment.
- Collaborating with cross-functional product teams to automate lab bookings and follow-up triggers, directly increasing the scalability of the virtual care platform.
- Managing a standardized invoicing and billing lifecycle for medical consultants, improving managerial review speeds and accelerating the fund release process.
Senior Medical Officer & Team Lead – Claims
Vipul MedCorp TPA Pvt. Ltd.
12.2016 - 06.2020
- Directed the medical adjudication of high-volume Cashless and Reimbursement claims, ensuring strict adherence to IRDAI guidelines and internal SOPs."
- Collaborated with team members to achieve target results.
Homoeopathic Physician (Owner)
Krishna Homoeo Clinic
10.2013 - 02.2020
- Applied context-specific clinical competencies in solving complex and chronic cases.
Education
MBA - Healthcare Management
Faculty Of Management Studies
01.2026
BHMS - Bachelor of Homeopathic Medicine and Surgery -
Dr MPK Homoeopathic Medical College
Jaipur01.2013
Skills
- Operations: Healthcare Ops Management, SLA/TAT Compliance, Lean Six Sigma, SOP Development
- Clinical Tech: Telemedicine, EMR/EHR Operations, Clinical Triage, Health Risk Stratification
- Insurance: Claims Adjudication (Cashless/Reimb), Medical Underwriting, Audit & Compliance
- Finance & Leadership: Billing & Invoicing, Stakeholder Management, Team Training & Mentorship
Certification
- Lean Six Sigma- Green Belt
- Digital Marketing for Healthcare
- Diploma in Yoga and Diploma in Naturopathy
- Yoga Instructor Course
Extra curricular
White paper on Child and Adolescent Health Outcomes.
Part of the team that contributed in white paper published by CII and Gates Foundation
Projects
- Promotional strategies used by corporate hospitals for marketing: An exploratory study in Delhi NCR.
- A Study in the impact of Work from home policies on employee productivity and job satisfaction in IT.
- Telogen effluvium. Project completion during internship for BHMS. Did research work, actual case taking from patients and a detailed study on the topic.
Timeline
Senior Medical Advisor
Loop
05.2022 - Current
Senior Medical Officer & Team Lead – Claims
Vipul MedCorp TPA Pvt. Ltd.
12.2016 - 06.2020
Homoeopathic Physician (Owner)
Krishna Homoeo Clinic
10.2013 - 02.2020
MBA - Healthcare Management
Faculty Of Management Studies
BHMS - Bachelor of Homeopathic Medicine and Surgery -
Dr MPK Homoeopathic Medical College