Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dr. Shashank Sharma

Mumbai

Summary

Highly accomplished and results-driven professional with over four years of experience in team and process management, quality assurance and training across corporate and healthcare/health-tech domains.

Overview

5
5
years of professional experience

Work History

Operations & Process Improvement | Process Trainer

Aquity Solutions
03.2024 - 10.2024
  • Led and optimised operational workflows, ensuring seamless execution and peak team performance.
  • Implemented Performance Improvement Plans (PIP), boosting productivity from 75% to 90% through data-driven strategies.
  • Conducted root cause analysis to eliminate inefficiencies, improving accuracy and turnaround time.

Operations & Process Development | Process Trainer

Cognizant Technology Solutions
06.2023 - 03.2024
  • Trained and onboarded employees on process workflows, compliance standards, and documentation best practices, ensuring adherence to corporate and industry regulations.
  • Developed and standardised Standard Operating Procedures (SOPs) to streamline workflows, reduce errors, and improve overall operational performance.
  • Led mentorship and coaching programs, ensuring continuous professional development and high team engagement.

Operations & Quality Assurance | Quality Expert

Inventurus Knowledge Solutions (IKS)
10.2022 - 06.2023
  • Audited scribed cases and transferred them to EHR for multiple accounts, including specialised cases.
  • Coordinated with team leaders and providers to meet quality standards.
  • Trained new quality experts and developed quality benchmarks for the team.
  • Attended provider meetings to align services with client expectations.

Operations and Bioinformatics | Medical Data Analy

Omega Healthcare - Vasta Bioinformatics
08.2021 - 09.2022
  • Abstracted and digitised patient data, focusing on B-cell Non-Hodgkin Lymphoma cancer cases.
  • Collaborated with project leaders on reporting, production monitoring, and training new team members.
  • Conducted in-depth analysis of patient treatment regimens, toxicities, and outcomes.

Intern

Daswani Dental College
02.2020 - 04.2021
  • Designed dental prosthetics and performed extractions and root canals.

Education

Bachelor of Dental Surgery (BDS) -

Rajasthan University of Health Sciences
01.2019

Skills

  • Leadership & Team Management
  • Process improvement
  • Quality Analysis & Auditing
  • Process Improvement
  • Training & Development
  • Basics of AI & prompt engineering
  • HIPPA US Healthcare
  • Medical data analysis

Languages

English
Proficient
C2
Hindi
Proficient
C2
Punjabi
Proficient
C2
Gujarati
Intermediate
B1
Marathi
Beginner
A1

Timeline

Operations & Process Improvement | Process Trainer

Aquity Solutions
03.2024 - 10.2024

Operations & Process Development | Process Trainer

Cognizant Technology Solutions
06.2023 - 03.2024

Operations & Quality Assurance | Quality Expert

Inventurus Knowledge Solutions (IKS)
10.2022 - 06.2023

Operations and Bioinformatics | Medical Data Analy

Omega Healthcare - Vasta Bioinformatics
08.2021 - 09.2022

Intern

Daswani Dental College
02.2020 - 04.2021

Bachelor of Dental Surgery (BDS) -

Rajasthan University of Health Sciences
Dr. Shashank Sharma