Dr. Shivani Bhat

1. Facets Implementation for Illinois Medicaid for a leading U.S. Non-Profit Payer

• As a Business Analyst for multiple workstreams (Claims, Product & Benefits, Provider Management, Sell & Enroll) acted as liaison between client stakeholders and 10 Facets product consultants to ensure delivery alignment
• Owned JIRA governance by creating and maintaining 70+ epics, user stories, and documentation
• Delivered the Epic Tracking document for the Claims workstream, Excel data visuals for work progress, to produce summaries for client interactions, and program reporting
• Facilitated daily 4-hour grooming and refinement sessions with the client; captured requirements, authored real-time minutes of meetings, and translated discussions into prioritized user stories
• Led dependency management and risk escalation conversations, monitored cross-team blockers, and aligned dependencies to prioritize resolution
• Produced executive-facing artifacts (defect triage reports, WSRs, missed delivery decks, CRs) to communicate progress, risks, and scope changes to PMs and clients
• Led sprint ceremonies: backlog grooming, sprint planning, feature prioritization, and demos; developed reports on rollover items to the Scrum Master
• Represented Cognizant at program governance forums (Scrum of Scrums, System Transformation calls), contributing to program-level risk, dependency, and release coordination

2. Onboarded Dubai healthcare facilities on the NABIDH HIE platform

• Drove end-to-end patient data exchange for 60+ healthcare facilities across Dubai by onboarding them on the NABIDH Health Information Exchange platform
• Analyzed patient data from the health care facilities in HL7 format using DHA’s onboarding tool to identify and resolve data discrepancies. Collaborated with 10+ EMR vendors to achieve 100% clean data transmission within 60 days
• Led 10+ pre-onboarding orientation sessions with EMR vendors, aligning on technical and non-technical data requirements
• Delivered hands-on training to over 30 facility staff on NABIDH data submission protocols, reducing data quality issues during and post-integration
• Mediated conflicts between EMR vendors and facility stakeholders to drive swift issue resolution
• Developed detailed end-to-end process maps of the onboarding workflow to pinpoint process inefficiencies in message validation and facility testing, and presented actionable insights to DHA executives
• Earned appreciation from the Client Technical Program Head for exceptional performance in monitoring facility data and ensuring timely onboarding

3. Automated System Access framework for NCAL RNs for a major US provider

• As part of a four-member advisory team, evaluated the existing new hire Registered Nurse (RN) access request submission and provisioning processes for over 1,800 RNs across the NCAL region
• Designed 5+ client interview questionnaires for clinical, non-clinical, and executive stakeholders. Captured and structured key client pain points into a comprehensive issue tracker, systematically categorized and prioritized by effort and impact, enhancing team coordination and delivery efficiency
• Conducted Value Stream Mapping of the As-Is access processes to identify inefficiencies causing delays; collaborated cross-functionally to design To-Be workflows, integrating technical and process improvements, and delivering an 80% decrease in time and cost for the client
• Created a 30/60/90 roadmap and implementation plan
• Presented the final quantified impact assessment and comparative analysis between current and future state workflows to the client

4. Internal strategic and consulting engagements

Business development -

• Delivered 10+ internal RFP responses for U.S payer and provider clients; conducted market and competitive analyses to strengthen proposal positioning and win strategies.
• Developed multiple POVs on emerging healthcare topics such as Digital Transformation and Agentic AI; presented in monthly Consulting Forums, fostering knowledge sharing across the practice. Authored 15+ market intelligence newsletters across U.S. and GGM regions, enhancing client engagement readiness

People development -

• Mentored new joiners through the organization’s Buddy Program, providing guidance on healthcare fundamentals and organization best practices for smooth onboarding
• Leading Farewell committee to organize farewell connects, gifts and expenditure tracking for departing employees