Druthi C C
Senior Analyst, HR Services
Bengaluru
Summary
A HR professional having 5+ years of overall experience and team managing experience of 2 Years. Focused with experience reviewing team analytics to improve overall productivity. Courteous and cordial with goal to coach and train employees to meet maximum potential.
Dependable and organized team player with the ability to communicate effectively and efficiently. Proficient with HR Policy and Data management. Skilled at building effective relationships with employees and Stakeholders
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Analyst, HR Services
Oracle Cerner Healthcare Solutions
Bangalore
1 2020 - Current
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Team review and performance management.
- Process transitions and Documentation (SLA agreement, Work Instructions).
- Assisted with team recruitment, interviewing, and onboarding.
- Managed team of 16 associates.
- Owned companies such as Core approvals, LOA, Record creation, Offers, and New hires.
- Developed customized reports, summarizing and presenting data for the team.
- Created yearly Business Review PPT and presented it to the leadership team.
- Reviewed work instructions and team FTE on a weekly basis.
- Quality audit on all process and training new hires on process.
- Created in-depth reporting on audit errors and implemented ideas on process improvement.
- Planned employee workloads and delegated tasks strategically to meet day-to-day production.
- Developed open and professional relationships with team members and stakeholders.
- Worked mainly on US payroll, benefits, leaves and tax related requests.
- Provide first point of contact and exceptional customer service to associates via multiple channels, including phone inbound/outbound calls, online chat, email, walk-ins, ticketing system, and automated process flows within various solutions.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
Technical Support Executive
Tesco
Bangalore
08.2018 - 09.2019
- First level contact for employees for all store related queries.
- Conducted team huddles with new process updated from COE.
- Followed up on resolved tickets, conducting surveys to gather feedback and uncover service desk inefficiencies.
- Created reports, detailing help desk objectives, customer wait time and ticket resolutions.
- Evaluated team performance by monitoring customer reviews and observing operations, providing extra training when required.
- Improved customer support by proactively responding to immediately to queries.
- Reviewed current processes and successfully identified improvement opportunities.
Education
B.E - Industrial Engineering and Management
MS Ramaiah Institute of Technology
Bangalore 08.2014 - 08.2018
Skills
Leadership
People management
Stakeholder management
HR Internal Audit
On-boarding Training and development
Root Cause Action
In-Person and Telephone Interviewing
MS Excel
Power Point Presentation
Workday, Peoplesoft and Time Center
HCM
ServiceNow and Remedy
Reporting
KPI management
Operational planning and Task delegation
Outstanding customer service
Timeline
Technical Support Executive
Tesco
08.2018 - 09.2019
B.E - Industrial Engineering and Management
MS Ramaiah Institute of Technology
08.2014 - 08.2018
Senior Analyst, HR Services
Oracle Cerner Healthcare Solutions
1 2020 - Current
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