Pratyusha Gangopadhyay

Results-driven Technical Support Engineer with 2+ years of experience, adept at automating support tasks with BASH scripting, enhancing diagnostics efficiency by 30%. Skilled in Python and problem-solving, I effectively resolved client issues and collaborated with product teams to drive impactful improvements based on user feedback.

• Python Bootcamp, Udemy
• Introduction to Computer Networking, Coursera
• Fundamentals of Linux & Data Analytics, VOIS

• Product Analytics POC - Insurance Industry, collaborated with cross-functional stakeholders to build a data-driven proof of concept, enabling risk assessment and opportunity identification, and conducted competitor benchmarking and business case analysis to support strategic recommendations
• JPMorgan Chase & Co - Python-based data visualization, built a Python dashboard for financial data insights using interactive data visualization tools, translated complex datasets into meaningful business visualizations, increasing understanding of patterns and trends
• Advanced Image Classification Using Transfer Learning: Implemented a deep learning model using a pre-trained ResNet on ImageNet for image classification, achieved over 90% accuracy by fine-tuning layers on a custom dataset, and optimized with data augmentation and dropout Conducted a performance evaluation using a confusion matrix, ROC-AUC, and precision-recall metrics
• Image classification using the CIFAR dataset, applied machine learning (CNN, TensorFlow, Keras) to classify image data, and achieved over 80% accuracy in predictive modeling, conducted extensive data preprocessing, and anomaly removal to improve performance; Closet Management System, designed and developed an SQL-based system to manage inventory data, improving data retrieval accuracy and speed

• Volunteer Lead - iGiftLife NGO, Led digital awareness campaigns; increased engagement across social channels by 50%. Coordinated with internal and external teams for outreach planning and content creation.
• Design Volunteer - Symbiosis Fest (Reverb), Designed key visual assets for college festival; collaborated across departments to ensure consistent branding.

• SPOT Award : recognized with SPOT Award for my contribution and dedication to users.