D.S.P Searle Rajkumar
Team Leader -Revenue Cycle Management
Chennai
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Senior Operations Team Leader
Omega Healthcare
06.2019 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics and KPI
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly by maintaining the practice health at 90%
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Held weekly team meetings to inform team members on company news and updates.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
Education
MBA - Internaltional Business
Annamalai University
Chidambaram, India 03.2020 - 04.2022
BBL - Law
Annamalai University
Chidambaram, India 02.2017 - 06.2019
Bachelor of Arts - Philosophy And Psychology
Madras Christian College
04.2011 - 07.2013
Skills
Service Level Agreements
undefinedCertification
Strengthscape Certified Interviewer
Additional Information
Projects Worked:
Meddata- Omega 2016-2019
Kareo - Omega 2013 - 2016
Cobalt- Omega- 2016
XtendHealthcare- 2019- 2021
Modmed- Current
Timeline
Strengthscape Certified Interviewer
05-2023
MBA - Internaltional Business
Annamalai University
03.2020 - 04.2022
Senior Operations Team Leader
Omega Healthcare
06.2019 - Current
BBL - Law
Annamalai University
02.2017 - 06.2019
Bachelor of Arts - Philosophy And Psychology
Madras Christian College
04.2011 - 07.2013
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