DUMING SHANTA FERNANDIS
Front Office Executive
Raman Bail Sirsi,Karnataka
Summary
Front office executive managing guest check-ins, processing 5–12 reservations per shift, room assignments, and payment verification in a busy hospitality setting. Coordinates phone calls, responds to guest requests, and maintains files and records to keep front desk operations organized. Supports a welcoming guest relations experience through clear communication and prompt issue handling.
Overview
1
1
Language
14
14
years of professional experience
Work History
Front office executive
Hurry holidays private limited
01.2021 - Current
- Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the management. Greeting clients and setting a positive office atmosphere. Maintain a positive attitude and friendly demeanor. Respond to all guest questions and requests. Answer and forward phone calls. Organising and maintaining files and records and updating them when necessary.
CCTV Operator
Certis Guarding Services L.L.C. Dubai U.A.E.
01.2016 - 01.2019
- Pro-actively ensuring the protection of property and assets. Directing emergency vehicles and other traffic if a major incident occurs. Responding to emergency situations as they arise. Accurately reporting all incidents to senior managers. Preventing and detecting offences on site. Conducting searches of personnel, vehicles and bags etc. Producing written reports. Arranging the escort of large amounts of money around the site. Monitoring and operating CCTV cameras and other recording systems.
Electrical Technician (Maintenance)
Karnataka power transmission corporate limited
01.2013 - 01.2016
- Controls equipment, such as current converters, voltage transformers, and circuit breakers that regulate flow of electricity through substation of electric power system and over distribution lines to consumers.
- Records readings of switchboard instruments to compile data concerning quantities of electric power used for substation operation and amounts distributed from station. Communicates with LOAD DISPATCHER to report amount of electricity received into substation, and to receive switching instructions. Observes switchboard instruments to detect indications of line disturbances, such as grounded, shorted, or open circuits. Pulls circuit breaker switch or pushes buttons to interrupt flow of current in disturbed line preparatory to repair, and to connect alternate circuit to carry load of reenergized lines. Records temperature of transformers at specified intervals.
Education
Diploma - undefined
Department of technical education.
01.2011
Secondary School Certificate Examination (SSLC) - undefined
Karnataka secondary education examination board
01.2007
Skills
Guest check-in & check-out
Reservation management
Payment verification
Room assignment
Records management
CCTV Training
Access control
Incident reporting
Emergency response
Visitor screening
DECLARATION
I certify that the above are true and correct to the best of my knowledge and ability. If given a chance to serve you. I assure you that I will execute my duties for the total satisfaction of my superiors.
Timeline
Front office executive
Hurry holidays private limited
01.2021 - Current
CCTV Operator
Certis Guarding Services L.L.C. Dubai U.A.E.
01.2016 - 01.2019
Electrical Technician (Maintenance)
Karnataka power transmission corporate limited
01.2013 - 01.2016
Secondary School Certificate Examination (SSLC) - undefined
Karnataka secondary education examination board
Diploma - undefined
Department of technical education.