Dupen Babbar
Sr. CCE
Noida
Summary
Reliable employee Offering excellent communication and good judgment. By handling your most valuable asset – "Customer," I will be able to assist your organisation in increasing its quality and profit.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Sr. CCE
VCARE
Noida
04.2021 - Current
- Dealing with Canadian hospitals/offices doctor's concerning patient insurances
- Resolved problems, improved operations and provided exceptional service.
- Quality Audit
- Skills Learnt: Client-Handling, Client Servicing, Leadership, Communication
- Used critical thinking to break down problems, evaluate solutions and make decisions.
IFS Trainee
Envecon IT Systems
noida
08.2019 - 02.2020
- Client live queries were handled at the client's site.
- Identified issues, analyzed information and provided solutions to problems.
- Managed Multiple modules for client
- Skills Learnt: ERP – Materials Management, Finance, Legal; Problem Solving, Client- Handling.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Market Analyst Intern
Vivo Global
Gurgaon
06.2018 - 08.2018
- Market research
- Data Analysis
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Conducted consumer data analysis on products to gain a competitive advantage.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Increased customer satisfaction by resolving issues.
Education
MBA - IT
CDAC (GGSIPU)
Noida 08.2017 - 06.2019
B.TECH - Electronics And Communications Engineering
UCOE (Punjabi University)
Patiala, Punjab 08.2014 - 06.2017
DIPLOMA - Computer Science
RIMT UNIVERSITY
Mandi - Gobindgarh, Punjab 08.2014 - 06.2017
Skills
Client Handling
Certification
Green Belt Six Sigma Certification – 6SigmaStudy
Timeline
Sr. CCE
VCARE
04.2021 - Current
IFS Trainee
Envecon IT Systems
08.2019 - 02.2020
Market Analyst Intern
Vivo Global
06.2018 - 08.2018
MBA - IT
CDAC (GGSIPU)
08.2017 - 06.2019
B.TECH - Electronics And Communications Engineering
UCOE (Punjabi University)
08.2014 - 06.2017
DIPLOMA - Computer Science
RIMT UNIVERSITY
08.2014 - 06.2017
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