Durga Prasad KPNV
Vijayawada
Summary
Result-oriented Retail Sales Manager specializing in sales and fulfillment within multicultural environments. Achieved business growth through innovative market exploration and effective strategy execution. Focused on continuous sales improvement and delivering value through decisive leadership and strong interpersonal communication.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Deputy Manager
SBI CARDS AND PAYMENTS LTD
Vijayawada
2026.04 - Current
- Developed strategic plans to enhance customer engagement and satisfaction initiatives.
- Coordinated training programs for staff on product features and compliance standards.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Collaborated with cross-functional teams to streamline workflows and processes.
- Mentored junior staff members, fostering professional development and teamwork skills.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Developed sales strategies to enhance market penetration and customer engagement.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Assistant Manager Sales
SBI Cards
Vijayawada
2022.08 - 2026.03
- Managing the entire Andhra Pradesh territory for Online Channel - Paytm with the highest card out ratio in Pan India
- Achieved above the KPI Target in handling Online channels such as Paytm Bank Bazar and Sprint.
- Maintaining the high productivity by
- Managing recruiting Tele Sales executives and Field Sales Executives, objectives setting, coaching and performance monitoring of my sales team.
- Meet and exceed all the KPIs and sales targets.
- Partnered with stakeholders to effectively manage sales process.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Established strong relationships with key partners across the region to identify new opportunities for expansion.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Document Manager
Innov Source Pvt Ltd
Hyderabad
2016.11 - 2022.08
- Facilitated credit card sales by engaging with customers at the retail front end.
- Allocated jobs and workloads to individual staff members based on abilities to optimize team performance.
- Distributed responsibilities among staff to maximize their skills and improve team output.
- Implementing new initiatives and making sure all staff understand them.
- Ensured timely completion of tasks assigned to staff, meeting all required standards.
- Oversaw staff assignments to guarantee all tasks met deadlines and quality expectations.
- Ensuring that there is a certain level is slack in the system to cover busy periods.
- Led a team of 85 executives across different locations, of Andhra Pradesh and Telangana
Education
Bachelor of Commerce (B. Com) -
Acharya Nagarjuna University
Higher Secondary - Andhra Pradesh
Board of Intermediate
SSC - Andhra Pradesh
Examination Board of Secondary Education
Vijayawada 1996.06 - 2007.04
Skills
- Management
- Effective leader
- Team collaboration
- Collaborative teamwork
- Coaching
- Training
- Problem resolution
- Planning
- Task prioritization
- Ownership
- Quality assurance
- Diversity initiatives
- Work-related technology
- Fast-paced environment
- Innovative techniques
- Adaptability
- Problem-Solving
- Feedback
- Professional growth
- Progress analysis
- Relationship building
Additional Information
Vijayawada
Languages
English, Telugu
First Language
Hindi
Advanced
C1
Timeline
Deputy Manager
SBI CARDS AND PAYMENTS LTD
2026.04 - Current
Assistant Manager Sales
SBI Cards
2022.08 - 2026.03
Document Manager
Innov Source Pvt Ltd
2016.11 - 2022.08
SSC - Andhra Pradesh
Examination Board of Secondary Education
1996.06 - 2007.04
Bachelor of Commerce (B. Com) -
Acharya Nagarjuna University
Higher Secondary - Andhra Pradesh
Board of Intermediate