Durga Singh
Mumbai
Summary
Collections Manager with a proven track record in establishing effective department guidelines that enhance employee compliance and productivity. Expertise in resolving payment issues while adhering to regulatory and legal standards. Demonstrated ability to drive team success through methodical management practices.
Overview
8
8
years of professional experience
Work History
Collections Manager
IIFL HOME FINANCE LTD
Mumbai
02.2025 - Current
- Managed collections team to achieve timely recovery of outstanding debts.
- Trained staff on effective communication techniques to enhance customer interactions.
- Managed collections team to ensure timely recovery of outstanding debts.
- Developed and implemented collection strategies to optimize cash flow.
Collections Manager
Hero Housing Finance LTD
Virar
05.2024 - 12.2024
- Accessed credit records to evaluate customer credit histories.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Remote
- Managed collections team to ensure timely recovery of outstanding debts.
Collections Manager
IIFL Home Finance LTD
Borivali West
09.2017 - 04.2024
- Accessed credit records to evaluate customer credit histories.
- Visited premises of customers to directly collect payments.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Researched accounts and completed due diligence to resolve collection problems.
- Established procedures for collection of past due amounts.
- Remote
Education
Bachelor of Science - Civil Engineering
Thomas Higher Secondary School
Khandwa, M.P, India03.2014
Languages
English, Hindi
Additional Information
- IIFL Home Finance Ltd, Mumbai, India Responsible for Managing Secured - Housing & Mortgage Business, NPA & Write off Book of Western Line (Mumbai)
- Proceedings SARFAESI, Sec-138 & Arbitration. Meeting Panel advocates for filling & obtaining section -14 orders, follow-up for possession date with Vendors/court commissioner, Understanding the challenges & filling the gaps.
- Disposal of properties through Education & Settlements. Issuance of Sale certificate & registration of the properties. Building strong network of investors & brokers for disposal of the properties.
Languages
Hindi
First Language
Timeline
Collections Manager
IIFL HOME FINANCE LTD
02.2025 - Current
Collections Manager
Hero Housing Finance LTD
05.2024 - 12.2024
Collections Manager
IIFL Home Finance LTD
09.2017 - 04.2024
Bachelor of Science - Civil Engineering
Thomas Higher Secondary School
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