Durgadevi Golusu

• VOIP network administration, implementation, and support functions.
• Troubleshooting and providing support for Cisco IP Telephony.
• Responsible for service management, incident management, and change management.
• Troubleshoot call routing issues using debugs and traces to identify and correct issues.
• Monitoring infrastructure and collecting logs and traces from RTMT and Gateways whenever required.
• Configuration and troubleshooting of Cisco WebEx and TelePresence endpoints.
• Coordinate with vendors and TAC whenever there is a complex issue that requires vendor escalation.
• Addressing technical support on VoIP issues and coordinating with business and technical requirements.
• Identified the needs of customers promptly and efficiently.
• Configuring and troubleshooting IOS voice gateways running on SIP, H.323, and MGCP protocols, as well as Cube routers.

Analyst,03/2022 - 05/2024

Capgemini Technology Services, India Limited, Hyderabad

• Configuration and troubleshooting of Cisco IP phones (MACD).
• Configuring and Managing Call Manager User Features and Services, Cisco IP Phones, and Third-Party SIP Phones, Cisco Unity Connection (CUC).
• Configuring and troubleshooting of PRI (E1 and T1).
• Configuration of user profiles, such as Extension Mobility and Voicemail profiles.
• Configuring call routing elements such as CSS/Partitions, Route Plans (RP, RL, RG).