Durga Devi K
Uthamapalayam , Theni District
Summary
To build career in a growing organization ,Where I can get the opportunities to prove my abilities to accepting challenges, fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Branch Development Manager
City Union Bank Ltd
Chinnamanur
01.2025 - Current
- Provide effective leadership and guidance to ensure the highest levels of customer service and customer satisfaction.
- Moniter frequently cash and jewel loans.
- Develop and maintain strong customer relationship through regular meetings.
- Processed loan application and manage customer needs. Evaluating the credit worthiness of potential customers.
- Improve sales and Fee income.
- Learning with a new things in credit ( NEWGEN )software.
Relationship Officer
City Union Bank Ltd
Thirumangalam
06.2019 - 12.2024
- Manage branch opration in line with system and procedures.
- Work at the bank's front counter to assist customers with various banking needs including deposits, withdrawals, account opening,cheque clearing , cash and loan section.
- Follow guidelines for detecting and reporting fraudulent transactions including theft and identify impersonation.
- Ensure confidentiality with all banking transactions.
- Report periodic data and information to branch head.
Education
Post Graduate Diploma in Banking And Management
Timespro , Coimbatore
02.2019 - 06.2019
Computer Science And Engineering
Jeppiaar Engineering College
Chennai 06.2014 - 05.2018
Vivekananda Higher Secondary School
Namakkal 06.2013 - 05.2014
Skills
- Customer relationship management
- Loan processing
- Credit evaluation
- Cash management
- Cross-selling strategies
- Branch operations management
- Fraud detection protocols
- Time management
- Problem solving
- Continuous improvements
Achievements
- Individual target achieved and outstanding performance award from MD & CEO Mr N Kamakodi.
- Madurai region wise 1st Qualifier in Health is Wealth campaign.
Timeline
Branch Development Manager
City Union Bank Ltd
01.2025 - Current
Relationship Officer
City Union Bank Ltd
06.2019 - 12.2024
Post Graduate Diploma in Banking And Management
Timespro , Coimbatore
02.2019 - 06.2019
Computer Science And Engineering
Jeppiaar Engineering College
06.2014 - 05.2018
Vivekananda Higher Secondary School
06.2013 - 05.2014
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