Durga Prasad Baluni

• Developed expertise in niche industries through continuous learning efforts.
• Built strong relationships with clients, fostering long-term partnerships and repeat business.
• Gathered, organized and input information into digital database.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Generated reports detailing findings and recommendations.
• Collaborated with clients from concept through final delivery of product or service.

• Evaluated potential investments by performing financial analyses to assess profitability and viability within the company''s long-term strategy.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
• Conducted market research studies, providing valuable insights for strategic planning initiatives and competitive positioning efforts.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Generated standard and custom reports to provide insights into business performance.
• Collaborated with stakeholders to define project objectives and criteria.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Generated business intelligence reports to inform strategic decision-making.
• Deployed predictive analytics models to forecast future trends.

Analyzing the business needs of global leaders and Preparation of reports and delivery of these reports to respective leaders. Skillfully managed to report of various claims, Team Reports, Complex Compensation Report and Financial Reports. Handled professional experience in design, development, implementation and Support of reports. Maintained all MIS related tasks and preparing productivity reports for the process. Sharing utilization report of process to the management team, which contains Login Hours, AHT, Productivity, agents time tracker report, agent productivity report daily, weekly and monthly for managers on MS Excel by using Advance Excel and PPT.