Durgesh Gupta
Noida,India
Summary
Dynamic professional with a solid background in problem solving and analytical thinking, paired with strong relationship-building abilities. Proficient in Microsoft Office, facilitating efficient task management. Committed to utilizing these skills to enhance organizational success and promote collaboration.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work history
Technical Support Executive
iEnergizer IT Services Private Limited
Noida, India
2026.09 - 2026.06
- Delivered clear, empathetic emails to maintain strong customer satisfaction daily.
- Resolved advanced gaming account issues, including bugs, site errors, and security concerns.
- Investigated complex cases by filing detailed Jira tickets with engineering collaboration.
- Linked tier 1 agents with engineering via Slack, providing real-time guidance.
- Improved processes by spotting recurring issues and proposing workflow optimisations.
Logistics coordinator
Resource E Waste Solutions Pvt Ltd
Delhi, National Capital Territory of Delhi
2018.05 - 2019.02
- Coordinate with agents to facilitate the pickup of IT scrap materials across India.
- Manage communications with corporate clients to schedule pickups via email.
- Develop efficient routes for agents to optimize pickup
alignment. - Regularly inspect product quality in the warehouse and
maintain accurate records. - Maintain comprehensive reports using Excel to track and
manage IT scrap material data. - Compose and dispatch emails to clients, ensuring clear
communication for pickup schedules and coordination.
Education
Bachelor in Arts - English
SHOBHIT UNIVERSITY
MEERUT, UP, INDIA 2011.05 - 2014.03
Higher Secondary Education - Science Side
Rajkiya Sarvodaya Vidyalaya
Khureji, Delhi, India 2010.03 - 2011.03
Computer Course - Desktop and Laptop Repairing
Multitech Institute
Tilak Nagar 2018.11 - 2019.04
Skills
- Problem solving
- Analytical thinking
- Relationship building
- Microsoft Office
LANGUAGES
Mother language(s): HINDI
Fluent
Other language(s): ENGLISH
Advanced
HOBBIES AND INTERESTS
Reading News Paper, Reading Stories books, Travelling
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Affiliations
- Reading News Paper, Books and Travelling
Timeline
Technical Support Executive
iEnergizer IT Services Private Limited
2026.09 - 2026.06
Computer Course - Desktop and Laptop Repairing
Multitech Institute
2018.11 - 2019.04
Logistics coordinator
Resource E Waste Solutions Pvt Ltd
2018.05 - 2019.02
Bachelor in Arts - English
SHOBHIT UNIVERSITY
2011.05 - 2014.03
Higher Secondary Education - Science Side
Rajkiya Sarvodaya Vidyalaya
2010.03 - 2011.03