Dushyant Sharma
Salesforce Administrator
Gurgaon,HR
Summary
With a proven track record at Deloitte, I excel in Salesforce customization and administration, enhancing system efficiency and user satisfaction. My expertise in process automation and adept communication skills have fostered team growth and improved client relations. I'm recognized for delivering tailored Salesforce solutions and conducting impactful user training sessions.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Salesforce Consultant
Deloitte
11.2020 - Current
- Managed and maintained the Salesforce platform for a user base of 8000 users, ensuring optimal performance and user satisfaction.
- Designed and implemented custom objects, workflows, validation rules, and automation processes to streamline business operations.
- Conducted regular data audits and clean-ups to maintain data integrity and accuracy.
- Provided training and support to end-users, enhancing their understanding and utilization of Salesforce features. - Collaborated with cross-functional teams to gather requirements and deliver tailored Salesforce solutions. - Developed and maintained detailed documentation of all Salesforce processes and configurations.
- Delivered comprehensive training sessions to help end-users maximize the benefits of using Salesforce tools.
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
- Improved client satisfaction by providing customized Salesforce solutions tailored to their specific needs.
- Mentored junior consultants, sharing knowledge and expertise in order to foster professional growth within the team.
- Managed deployment tasks, including code transfer from one branch to another using version control systems.
- Ensured high test class coverage to maintain code quality and meet deployment requirements.
- Utilized Salesforce Dataloader to transfer records and load data efficiently.
Associate Consultant, Salesforce
Cubastion Consulting
07.2020 - 10.2020
- Led the migration of legacy CRM systems to Salesforce, ensuring a seamless transition with minimal disruption.
- Created and managed custom reports and dashboards to provide actionable insights to stakeholders.
- Implemented security measures and user access controls to protect sensitive data.
- Assisted in the integration of third-party applications with Salesforce, enhancing system capabilities.
- Monitored system performance and resolved issues promptly to minimize downtime.
Salesforce Trainee (Internship)
Almamate Infotech Pvt Ltd
12.2019 - 05.2020
- Learned the fundamentals of Salesforce Administration and development.
- Assisted in the customization and configuration of Salesforce applications.
- Developed and managed user profiles, roles, and permission sets to ensure proper access control.
- Created and customized objects, fields, and page layouts to meet business requirements.
- Developed Apex classes and triggers to automate business processes.
- Created Visualforce pages to enhance user interface and experience.
- Participated in code reviews and contributed to debugging and testing efforts.
- Managed deployment tasks, including the use of change sets and metadata API for code transfer between environments.
- Ensured high test class coverage to maintain code quality and meet deployment requirements.
- Utilized Salesforce Dataloader to transfer records and load data efficiently.
Education
B.Tech CSE - Computer Science And Engineering
Lovely Professional University
Jalandhar, Punjab India 04.2001 -
Skills
Salesforce Configuration and Customization
Salesforce Administration
User Training
Apex Development
Business Analysis
Data Migration
Process Automation
Requirements Gathering
Salesforce Security
Data Management
Report building
Security management
Excellent Communication
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
Salesforce Certified Advance Administrator
Timeline
Salesforce Consultant
Deloitte
11.2020 - Current
Associate Consultant, Salesforce
Cubastion Consulting
07.2020 - 10.2020
Salesforce Trainee (Internship)
Almamate Infotech Pvt Ltd
12.2019 - 05.2020
B.Tech CSE - Computer Science And Engineering
Lovely Professional University
04.2001 -