Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Affiliations
Languages
Websites
Timeline
Generic
DWIJ DAVE

DWIJ DAVE

Rajkot

Summary

Dynamic Senior Reservation Executive with a proven track record in enhancing customer experience through innovative automated systems and effective team collaboration. Proficient in managing front office operations and guest reservations, known for exceptional customer service and leadership. Committed to leveraging problem-solving skills and teamwork to drive improvements in customer experience and operational efficiency.

Overview

4
4
years of professional experience

Work History

Sr. Reservation Executive

Sayaji Hotels
Rajkot
07.2023 - Current
  • Developed an automated system for tracking and reporting customer feedback, resulting in improved customer experience
  • Managed guest reservations using hotel management software.
  • Communicated with travel agencies to confirm group reservations accurately.
  • Provided support during peak seasons to maintain customer satisfaction levels.
  • Collaborated with sales team to promote special offers and packages effectively.

Front Office Supervisor

Imperial Hotel
Rajkot
07.2022 - 04.2023
  • Coordinated the daily operations of the front office, ensuring that customer orders were processed and delivered on time
  • Supervised front office staff, ensuring exceptional guest service and satisfaction.
  • Managed daily operations, coordinating reservations and check-ins efficiently.

F & B Associate

Marriott Internationals
Dubai
09.2021 - 04.2022
  • Prepared and served a wide variety of food and beverage items in a timely manner

Education

BBA - Hotel and Tourism Management

Baba Saheb Ambedkar Open Univercity
Ahmedabad
06.2020

Diploma - Hotel and Restaurant Management

César Ritz College
Switzerland
06.2020

Skills

  • Ability to multitask
  • Ability to work in a team
  • Leadership
  • Highly motivated
  • Leadership and teamwork
  • Customer relationship management
  • Sales collaboration
  • Promotion strategies
  • Group management
  • VIP experience

Hobbies and Interests

  • Cricket
  • Skydiving
  • Scuba diving
  • Travelling

Languages

  • English
  • Hindi
  • Gujarati

Affiliations

  • Plays cricket
  • Travelling
  • Water Activities

Languages

Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Sr. Reservation Executive

Sayaji Hotels
07.2023 - Current

Front Office Supervisor

Imperial Hotel
07.2022 - 04.2023

F & B Associate

Marriott Internationals
09.2021 - 04.2022

BBA - Hotel and Tourism Management

Baba Saheb Ambedkar Open Univercity

Diploma - Hotel and Restaurant Management

César Ritz College

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DWIJ DAVE