E. NETHAJI
Sholinganallur
Summary
Seeking a challenging environment that encourages continuous learning and creativity, provides exposure to new ideas and stimulates personal and professional growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Subject Matter Expert (SME)
Chargebackgurus
07.2024 - Current
- Provides in-depth knowledge of chargeback processes, payment card network rules, and best practices to challenge disputed transactions.
- Analyzes chargeback cases, gathers crucial evidence, and validates transactions against payment network regulations.
- Develops robust representment strategies, ensuring evidence aligns with card network rules to build compelling cases for successful representment.
- Contributes to knowledge management by creating and maintaining documentation, Standard Operating Procedures (SOPs), and FAQs to improve team expertise.
- Trains and educates team members and stakeholders, disseminating knowledge to enhance the overall effectiveness of the department.
- Provides feedback to the project team and identifies root causes to refine processes and reduce future chargebacks.
Senior Analyst
Chargebackgurus
07.2022 - 06.2024
- Managed dispute resolution tracking by analyzing win/loss outcomes and conducting representment analysis.
- Identified root causes for losses to improve future case handling.
Analyst
Chargebackgurus
01.2021 - 06.2022
- Represented chargeback cases by addressing claims and resolving client requirements.
Payment Associate
Consim Pvt Ltd
04.2019 - 01.2021
- Worked as a Payment Associate, chatting and calling customers to help them complete payments.
Chargeback Analyst
Callstreet Global Service
01.2017 - 09.2018
- Represented chargeback cases by addressing claims and resolving client requirements.
Associate
Adroit Global Solution Healthcare Pvt. Ltd.
03.2014 - 09.2015
- Worked as a Healthcare Billing Associate, reviewing and approving medical claims based on scanned documents received from U.S. hospitals via remote applications.
Customer Service Executive
Vital Agency
01.2012 - 01.2014
- Worked on loan approval by validating customer data.
- Analyzed credit reports and ensured eligibility before final approval.
Associate
Airtel (Fraud Management System)
01.2012 - 10.2012
- Identified fraudulent activities in real-time online processes to ensure secure transactions and minimize risk.
- Utilized SQL queries to analyze device data and detect IMEI-related frauds, contributing to improved system integrity.
Education
BCA -
The Quaide Milleth College
Medavakkam, ChennaiMBA (Distance Education) - undefined
The University of Madras
Chepauk, ChennaiSkills
- Typing: English: Completed Junior Grade(Feb 2009), Tamil: Practical Knowledge
- Applications: MS Office Package (familiar with latest version)
- Developing: HTML, Web designing software, Dot Net (VB, C#, Asp)
- Designing: Photoshop, Illustrator, Corel Draw
Certification
- EVERONN SOFT SKILL DEVELOPMENT LTD: Customer Service Associate in Retail Management (2011-12).
- APOLLO COMPUTER EDUCATION LTD: Diploma In .Net Technology (2012-13).
Timeline
Subject Matter Expert (SME)
Chargebackgurus
07.2024 - Current
Senior Analyst
Chargebackgurus
07.2022 - 06.2024
Analyst
Chargebackgurus
01.2021 - 06.2022
Payment Associate
Consim Pvt Ltd
04.2019 - 01.2021
Chargeback Analyst
Callstreet Global Service
01.2017 - 09.2018
Associate
Adroit Global Solution Healthcare Pvt. Ltd.
03.2014 - 09.2015
Customer Service Executive
Vital Agency
01.2012 - 01.2014
Associate
Airtel (Fraud Management System)
01.2012 - 10.2012
MBA (Distance Education) - undefined
The University of Madras
BCA -
The Quaide Milleth College
Disclaimer
I hereby declare that all the above information furnished is true and correct to the best of my knowledge and belief. Place: Chennai (E.NETHAJI)
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