ROYDEN JAYAPAUL
ALJADEED EXCHANGE LLC
1
Certification
24
years of professional experience
Results-driven Senior Management Professional with 20+ years of progressive leadership experience across financial services, healthcare BPO, and customer operations in the GCC region. Recognised for spearheading branch expansion, driving consistent revenue growth, and maintaining zero AML compliance violations in regulated financial environments. A decisive people leader with a proven ability to build, coach, and retain high-performance teams while delivering operational excellence and superior customer experience. Adept at aligning business strategy with regulatory frameworks to achieve measurable outcomes. Seeking a senior leadership opportunity to drive growth, compliance, and innovation within a progressive organisation.
Work History
Branch Manager
14 Years- Led full branch operations including walk-in customer interactions, cash handling, and precise foreign currency transactions, ensuring seamless daily performance.
- Enforced strict Anti-Money Laundering (AML) compliance in line with Central Bank of Oman regulatory standards, maintaining zero compliance violations.
- Drove operational efficiency through strategic planning, resulting in optimized cash collections and maximized branch revenue.
- Spearheaded the launch and establishment of a new branch in Sadda, Salalah (2014), leading a diverse start-up team through full operational readiness.
- Recognized as Best Contributing Branch Manager (2023) for achieving the highest revenue, collections, and business growth across the branch network.
- Monitored and analyzed KPIs to identify performance gaps and implement targeted improvement initiatives.
- Fostered a collaborative, high-performance team culture through coaching, mentoring, and structured performance management.
- Collaborated with cross-functional teams to streamline processes and enhance overall operational effectiveness.
Team Coach
6 Years 11 Months- Led a team of 15 members in provider billing and Accounts Receivable (AR) follow-up projects for U.S. healthcare clients, reducing AR days and increasing cash collections.
- Strategically planned workload distribution and project timelines to meet and exceed client-defined collection targets.
- Managed insurance provider billing operations, ensuring efficient handling of client accounts and timely issue resolution.
- Maintained accurate project progress records and delivered regular performance reports to senior leadership.
- Awarded Star Performer (February 2007) and Team of the Quarter (April-June 2010) for exceptional productivity and results.
Sr. Client Servicing Executive
1 Year 11 Months- Managed client servicing for a U.S.-based credit card project, specializing in account verification and transaction authentication.
- Implemented rigorous fraud prevention measures, safeguarding transactions and reducing fraudulent activity.
- Handled escalated customer issues with professionalism, maintaining high client satisfaction scores.
- Maintained accurate records of all client interactions in compliance with project requirements.
Client Servicing Executive
1 Year 11 Months- Delivered exceptional customer service for Airtel, resolving queries on handset usage and value-added services.
- Employed effective CRM strategies to enhance customer satisfaction and achieve target collections, earning a Certificate of Appreciation from the client.
- Collaborated with internal teams to address customer concerns promptly and efficiently.
Education
MBA - International Trade Management
MBA - Human Resource Management & Leadership
Master of Commerce (M.Com) - Part I & II
Bachelor of Commerce (T.Y.B.Com)
Higher Secondary - 12th Grade - C.B.S.E
GPA: 60%
Secondary Education - 10th Grade - C.B.S.E
GPA: 66%
Skills
Branch Operations & Revenue Management
AML Compliance & Regulatory Governance
Strategic Planning & Execution
Team Leadership
Coaching & Development
Financial Management & Budgeting
KPI Analysis & Performance Optimisation
Customer Relationship Management
Fraud Prevention & Risk Management
Operational Excellence & Process Improvement
Certification
- Anti-Money Laundering (AML) Procedures, ALJADEED EXCHANGE LLC, Completed formal AML training ensuring strict compliance with Central Bank of Oman regulatory standards.
- Customer Service Excellence, Page Point Services Private Ltd., Completed structured training in delivering exceptional customer service for a leading mobile telecommunications company.
Accomplishments
- Star Performer & Best Contributing Branch Manager (2023) - ALJADEED EXCHANGE LLC: Recognized for delivering highest revenue, collections, and business growth.
- Branch Launch Leadership (2014) - Successfully established and operationalized a new ALJADEED EXCHANGE branch in Sadda, Salalah, Oman.
- Star Performer (02/01/07) - Medusind Solutions: Acknowledged for outstanding dedication and productivity in U.S. healthcare billing operations.
- Team of the Quarter (04/01/10) - Medusind Solutions: Awarded for leading a high-performing team that achieved quarterly collection targets.
- Certificate of Appreciation (Quarter Ending 2010) - Received from U.S. client for successfully achieving target AR collections.
- Certificate of Appreciation - Page Point Services: Recognized for driving target collections for Airtel customer servicing project.
Languages
English
Hindi
Tamil
Malayalam
Marathi
A2
Elementary
Personal Information
Driving License: Available
Timeline
Branch Manager
ALJADEED EXCHANGE LLC
01.2012 - 01.2026Read More
Team Coach
Medusind Solutions (Health Core BPO)
01.2005 - 12.2011Read More
Sr. Client Servicing Executive
Intelenet Global Services Ltd.
01.2003 - 12.2004Read More
Client Servicing Executive
Page Point Services Private Ltd.
01.2002 - 12.2003Read More
Indian School Muladha
Secondary Education from 10th Grade - C.B.S.E
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Indian School Muscat
Higher Secondary from 12th Grade - C.B.S.E
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Vivek College of Commerce
Bachelor of Commerce (T.Y.B.Com)
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University of Mumbai
Master of Commerce (M.Com) from Part I & II
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NIBM Global
MBA from Human Resource Management & Leadership
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NIBM Global
MBA from International Trade Management
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