RAJAT SHARMA
Summary
Results-driven L&D and HR professional with 13 years of experience in creating impactful training strategies. Expert in competency-based frameworks and digital learning technologies. Proven track record in boosting productivity and engagement through innovative, data-driven solutions. Skilled in stakeholder management, program design, and leading cross-functional teams to achieve strategic goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. General Manager - Learning & Development
Cars24 Financial Services Pvt. Ltd
01.2019 - Current
- New Hire Productivity Enhancement: Implemented QSSR onboarding program, boosting new hire performance by 15% in 90 days through a custom competency framework
- Innovative Learning Solutions: Increased engagement from 50% to 95% and organic coverage to 60% using micro-learning, gamification, and learning bytes via WhatsApp/Slack
- Targeted Performance Improvement: Developed learning strategy for bottom-performing quartiles, achieving a 3 10% productivity increase for of employees
- Digital Learning Transformation: Established a digital learning repository and integrated video training, simulations, and AI Canva AI, ChatGPT
- Employee Engagement: Conducted employee connects, new joiner orientations, and tenure-based surveys, enhancing HR ENPS by 30%
- Competency framework: Created onboarding programs from scratch for used car loans and used car sales business, through a comprehensive
Manager - Learning & Development
Home Credit India
08.2013 - 01.2019
- Performance Improvement Training: Reduced loan file errors to 0.5%, surpassing benchmarks of 1.5% for legal errors and 5.5% for process errors, leading to quicker dealer disbursals
- Sales Performance Strategy: Designed and implemented comprehensive training programs for a nationwide sales team, integrating on-the-job training, one-on-one mentoring, and content development
- Digital Learning Adherence: Achieved a 98% adherence rate for digital learning through LMS
- Project Leadership: Led the Performance Improvement Plan PIP project across India, attaining a 40% retention rate with successful completion of PIP targets
Assistant Manager
Muthoot Fincorp. Ltd
02.2012 - 08.2013
- Onboarded 700 employees within 1 year, streamlining the integration process
- Conducted branch audits to ensure adherence to processes and minimize errors
- Developed and delivered refresher programs for high-risk branches, enhancing compliance and operational efficiency
- Led Train-the Trainer TTT sessions for new trainers in northern region
- Facilitated comprehensive training on financial products, including money transfer, foreign exchange, home loans, and gold loans.
Education
MBA - Finance, Marketing
Punjab Technical University
Jalandhar, Punjab04.2011
Skills
- Training Need Identification & Analysis
- Facilitation Skills Coaching & Mentoring
- Data Analysis & Reporting
- Digital Learning Platforms
- Performance Management
- Program Design & Implementation
- Employee Engagement
- Leadership Development
- Team Management
Accomplishments
- Exemplary Employee Engagement
- Increased employee eNPS by 30% through strategic HR initiatives at Cars24
- Enhanced New Joiner Productivity
- Successfully implemented STAR mentor program & MDP program for internal talent development at Cars24
- Successfully Implemented the Competency-based training framework to create end to end training programs for new joiners & existing teams
Certification
- Measuring Learning Effectiveness - Asian School of Teachers
- Excel skills for business - Intermediate II - Macquarie University (Coursera)
- Excel Skills for Business & Data Visualization - LinkedIn
- Facilitation Skills - Home Credit India
- Prompt Engineering - How to talk to AIs - LinkedIn
- Data Visualization - LinkedIn
- Gaining internal buy-in for e-learning - LinkedIn
Timeline
Sr. General Manager - Learning & Development
Cars24 Financial Services Pvt. Ltd
01.2019 - Current
Manager - Learning & Development
Home Credit India
08.2013 - 01.2019
Assistant Manager
Muthoot Fincorp. Ltd
02.2012 - 08.2013
MBA - Finance, Marketing
Punjab Technical University
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