Summary
Overview
Work History
Education
Websites
Certification
Visa Status
Technical Skills
Timeline
Generic

Niharika Sangepu

Summary

Results-driven ServiceNow Administrator/Developer with 5+ years of experience in ServiceNow platform development, administration, and process automation. Proficient in ITSM, scripting (JavaScript, Glide API), Service Catalog, CMDB, Flow Designer, and REST API integrations. Adapt at optimizing workflows, improving system efficiency, and delivering scalable solutions aligned with business needs.


Overview

6
6
years of professional experience
1
1
Certification

Work History

ServiceNow Administrator/Developer

ASGN Apex Systems
04.2023 - Current
  • Developed and maintained custom workflows and business rules to enhance ITSM processes, improving operational efficiency within an agile SDLC environment, utilizing scrum-based projects and user stories to define & work development tasks
  • Implemented automated workflows using Flow Designer, reducing manual efforts
  • Involved in troubleshooting customer issues in the ServiceNow platform
  • Worked on deployments like application version upgrades and moving update sets from one instance to another instance
  • Configured and optimized Service Catalog & Request Management for improved user experience and streamlined service delivery
  • Integrated ServiceNow with third-party applications using REST APIs and Web Services, ensuring seamless data exchange
  • Managed CMDB health and Discovery, ensuring accurate asset and configuration tracking
  • Provided system administration, user access management, and performance optimization to maintain platform stability

ServiceNow Administrator/Developer

Cognizant
10.2018 - 07.2022
  • Developed and maintained custom applications, workflows, and UI actions in ServiceNow to meet business requirements
  • Created scripted REST APIs and integrations for seamless data exchange with external systems
  • Designed role-based access controls (RBAC) to improve security and compliance
  • Optimized incident, problem, and change management workflows to align with ITIL standards
  • Involved in troubleshooting customer issues in the ServiceNow platform
  • Provided end-user training and ServiceNow platform support, resolving issues efficiently to ensure user satisfaction

Education

Bachelor of Technology (B.Tech) - Computer Science and Engineering (CSE)

Jawaharlal Nehru Technological University
Hyderabad, India
06.2017

Certification

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

Visa Status

Permanent Resident (PR)

Technical Skills

ITSM, ITOM, CMDB, Service Catalog, HRSD, JavaScript, Glide API, Business Rules, Script Includes, REST API, SOAP, MID Server, Web Services, Flow Designer, Workflow Editor, Subflows, Instance Management, ACLs, User & Role Management, UI Policies, Notifications, Reports & Dashboards

Timeline

ServiceNow Administrator/Developer

ASGN Apex Systems
04.2023 - Current

ServiceNow Administrator/Developer

Cognizant
10.2018 - 07.2022

Bachelor of Technology (B.Tech) - Computer Science and Engineering (CSE)

Jawaharlal Nehru Technological University

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Niharika Sangepu