Naheda Khan

• Having total 2 Yrs of ServiceNow Experience. 2years of experience on ServiceNow ITSM tool as Developer and Administrator.

• Basic knowledge on JavaScript.

• Worked on UI policies, UI actions and business rules.

• Created various ServiceNow applications,modules, and tables as per the user requirement.

• Adding and administrating users, groups and roles.

• Worked on creating Catalogue Items, and Order Guides and Workflows.

• Implementation of Email Notification and Events.

• Used Import Sets to extract data from various sources.

• Used Update sets to move customization from instance to instance.

• Implementing security mechanism using Access Control.

• Personalizing and creating forms and fields for the various roles and groups to target company requirements.

• Creation of application and modules to the application.

• Implementation of Service Level Management.

• Understanding the technical &functional specifications and designing, developing, testing, troubleshooting, and debugging the applications.

• Providing post-implementation, enhancement, and maintenance support to clients or application

• Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Completed thorough research into assigned topics.
• Edited and proofread content to confirm proper grammar, quality and consistency with AP style.

• Initiated market research studies and analyzed findings.
• Measured and evaluated brand digital performance to present weekly findings to management.
• Analyzed website data such as traffic, interactions, conversions and goals to find areas of improvement.
• Maintained in-depth understanding of industry practices and trends to best promote products.