Kiranmai Dandamudi
Hyderabad
Summary
Qualified non IT Professional with 4 years of experience and 2 years of experience as a ServiceNow Administrator & Developer. A passionate, articulate, goal-oriented and dynamic professional with successful background in ServiceNow . Posses Excellent analytical skills with proficiency in debugging and problem solving. Right now, looking for an opportunity to develop career within a successful and progressive business
Overview
6
6
years of professional experience
1
1
Certification
Work History
ServiceNow Administrator/Developer
Wipro Manikonda Campus
06.2022 - Current
- Experienced Developing ServiceNow applications from Business requirements and Technical design documents.
- In-depth knowledge of technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting.
- Core competency areas include IT Service Management using ServiceNow Tool.
- Expertise on creation of workflows & flow designers for Service Catalog items in ServiceNow.
- Functional knowledge and implementation experience of ITSM frameworks.
- Managed intake and requirements gathering for corporate wide ServiceNow instance.
- Understanding of IT service management (ITSM) and ITIL business process.
- Maintained and created Service level agreement (SLA) and monitored SLA Workflow.
- Built ServiceNow forms from scratch along with advance customizations at level of UI Macros/UI pages as per complex requirements.
- Created Business Rules using Glide Record operations.
- Created Catalog client scripts and UI policies to make client side changes.
- Created UI pages to use them in Catalog items, Implemented using UI scripts.
- Created 1 Knowledge articles to document steps in creating catalog items.
- Have knowledge of HR Service Delivery Module & CSM
Assistant Professor
Vignan's University
06.2018 - 06.2022
Education
Master Of Technology - Electronics And Communication Engineering
NIT Trichy
India 05.2018
Skills
- Requirement Gathering
- Translate Business requirements
- ITSM Processes, HRSD, java scripting knowledge
- Configuration Management
- Automated Test Framework
- Readiness to demonstrate proactive attitude
- Exceptional customer-facing skills
Certification
- Certified ServiceNow System Administrator
- Certified Application Developer
- Micro certification on Welcome to servicenow, Flow Designer , application developer in now learning
Timeline
ServiceNow Administrator/Developer
Wipro Manikonda Campus
06.2022 - Current
Assistant Professor
Vignan's University
06.2018 - 06.2022
Master Of Technology - Electronics And Communication Engineering
NIT Trichy
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