Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bhavana Challa

Hyderabad

Summary

About 5 years of experience working on ServiceNow. Worked on Agile Methodology. Worked alongside SMEs to understand the requirements of the enhancements in ServiceNow and propose the best solution possible. Experience in ServiceNow Development including Client and Server-Side scripting, UI Actions, Ui Policies, Workflow, Flow Designer, ACLs. I possess strong communication and interpersonal skills, self-motivation, a quick learning aptitude, effective team leadership and collaboration capabilities, and a steadfast commitment to hard work.

Overview

1
1
Certification

Work History

ServiceNow Developer

Colruyt India
  • Worked on end-to-end implementation on AWA (Advanced Work Assignment), which includes gathering the requirements from the user team, analyzed the requirements, proposed a solution and implemented the solution
  • Served as point of contact for ServiceNow India Team, facilitating seamless communication and coordination between team members and the end users.
  • Worked on the Enhancements on the ITSM modules, such as Incident Management, Change Management, Problem Management, CMDB, Knowledge Management, SLA, etc.
  • Worked actively on Sprint stories and supported the Production issues when required.
  • Configured various workflows based on the requirement.
  • Have exposure in configuring the Agent Workspace.
  • Worked on the requirement Gathering and analysis of WSD (Workspace Service Delivery)
  • Worked on integrations.
  • Worked closely on configuring the SLAs and OLAs for different teams across the Org.

ServiceNow Developer

InterContinental Exchange
  • Developed end-to-end service catalogs for multiple customers.
  • Delivered training sessions, imparting knowledge and skills to new team members.
  • Worked on Documenting the Request Fulfilment process, that would be useful to the next member working on the module.
  • Worked on sprints for Customization and Configurations of different Modules in ServiceNow.
  • Designed workflow, flow designer to automate the business processes.
  • Worked on upgrading the instances and cloning the instances from higher to lower instances.
  • Developing and configuring business rules, script includes, UI policy, client scripts.
  • Implementation of service catalog module, creation of Catalog item, and Record producer.
  • Worked on Customization Catalog items.
  • Worked on customization related to the portal.
  • Worked on import set and transform map to create and update data in ServiceNow Tables.
  • Designed and implemented new functionality: UI Policies and Data Policy.
  • Worked on analyzing the incidents and fixing the issues.
  • Worked on Incident, Change Request, and related customization.
  • Worked on Notifications.

ServiceNow Consultant

Hadron GBS
  • Responsible for the maintenance, clone, upgrade, and post-upgrade of the instance.
  • Educate clients in understanding of tool's functionality and importance to adopt process.
  • Provide trainings for different HRSD tracks.
  • Requirement analysis and gathering.
  • Knowledge on lifecycle events.
  • Knowledge of HR Services.
  • Knowledge of COE in HRSD.
  • Knowledge of Plugins, Roles in HRSD.
  • HR case creation methods
  • Understanding of Employee Service Centre.
  • Service Catalog Configuration, as per requirement.

Education

Bachelor of Science -

Gitam University
01-2017

Skills

  • ServiceNow
  • Communication Skills
  • Interpersonal Skills
  • Quick Learning Aptitude
  • Team Leadership
  • Collaboration
  • Requirement Gathering
  • Analysis
  • Training
  • Documentation

Certification

  • Certified System Administrator - CSA
  • Certified Application Developer - CAD
  • CIS - ITSM

Timeline

ServiceNow Developer

Colruyt India

ServiceNow Developer

InterContinental Exchange

ServiceNow Consultant

Hadron GBS

Bachelor of Science -

Gitam University

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Bhavana Challa