Praneeth S

Dynamic Senior ServiceNow Developer with proven expertise at Hexaware Technologies, excelling in requirement gathering and client engagement. Achieved a remarkable CMDB health improvement to 96% while leading technical initiatives. Strong problem-solving skills and effective communication foster team success and drive project excellence in ITSM and ITOM module implementations.

• Managed Incident, Problem Management.
• Responsible for building Catalogs, Catalog categories, Record producers and Order guide.
• Configured Client Scripts, UI Policy, Business rules, UI Actions and Access control Lists.
• Creating and debugging Flow Designer and Workflow based on Business requirements.
• Configured Email Notifications, Email client templates and troubleshooting the email logs.
• Creating inbound Email actions., Used update sets to move customization from one instance to another instance.
• Worked on Reports and Dashboards for multiple tables as Client requirement.
• Created Interactive filters for Reports in Dashboard.
• Created tables, forms, views, sections, modules, applications based on customer requirements.
• Worked on user administration part like assigning users to the respective group, department, and roles., Debugging PowerShell scripts which are used in Jenkins Integration and Schedule.
• Integrated with Genesys Cloud using REST API.
• Worked on Remote table to get the live update of weather using rest API.
• Done integration between MS teams with ServiceNow using OOTB spoke.

• Managing the team, Client facing and requirement gathering.
• Peer review for the team and conducted knowledge sessions for internal team development.
• Integrated ServiceNow with Zoom instance for automated reports of meetings/webinars.
• Integrated a catalog item with FortiGate to shut down the whole China region access.
• Configured Projects, Project Tasks and Resource Plan for PPM.
• Configured multiple inbound email actions.
• Configured CyberArk vault to invoke the credentials used in ServiceNow.
• Managing CMDB issues and enhancements., Creating Discovery schedules and running quick discovery to discover the IP ranges.
• Creating various catalog items based on Business requirements.
• Configuring Orchestration in workflow and flow designer between AD and ServiceNow for various purposes.
• Configured survey for workstations health and improvements.
• Worked on de-duplication tasks to remediate.
• Worked on Wireshark tool to troubleshoot the SNMP discovery issues.
• Participated in DR activities (only for ServiceNow).

• Responsible to take care of Discovery issues that arise while discovering the devices.
• Implementation of CMDB Attestation policy to keep the Application Services up to date.
• Implemented Agent Client Collector for Linux discovery.
• Involved in Service Mapping activities.
• Improved CMDB health to 96% from 78%.
• Discovery of Windows, Unix, SNMP.
• To monitor and troubleshoot the discovery schedule which was scheduled to run weekly.
• To create different discovery schedules for the subnets from AMER, APAC and EMEA regions and run the discovery.
• Configured discovery schedule for Nutanix Servers.
• Monitoring CMDB health Dashboard to maintain health of Configuration items in CMDB.
• Ensure to keep the Mid Server up and running.
• Adding IP ranges/subnets to the IP range table and adding to schedules.
• Updated the staleness rule and implemented a process to monitor the CMDB.

• Certified System Administrator - Xanadu
• Certified Implementation Specialist - ITSM - Xanadu
• Certified Implementation Specialist – Discovery – Xanadu
• Micro certification - CMDB health
• Micro certification - flow designer
• Micro certification – integration hub

• SPM (Timecard Management)
• Service Mapping