Praneeth S

Dynamic Senior ServiceNow Developer with proven expertise at Hexaware Technologies, excelling in requirement gathering and client engagement. Achieved a remarkable CMDB health improvement to 96% while leading technical initiatives. Strong problem-solving skills and effective communication foster team success and drive project excellence in ITSM and ITOM module implementations.

• Managed Incident, Problem Management.
• Responsible for building Catalogs, Catalog categories, Record producers and Order guide.
• Configured Client Scripts, UI Policy, Business rules, UI Actions and Access control Lists.
• Creating and debugging Flow Designer and Workflow based on Business requirements.
• Configured Email Notifications, Email client templates and troubleshooting the email logs.
• Creating inbound Email actions., Used update sets to move customization from one instance to another instance.
• Worked on Reports and Dashboards for multiple tables as Client requirement.
• Created Interactive filters for Reports in Dashboard.
• Created tables, forms, views, sections, modules, applications based on customer requirements.
• Worked on user administration part like assigning users to the respective group, department, and roles., Debugging PowerShell scripts which are used in Jenkins Integration and Schedule.
• Integrated with Genesys Cloud using REST API.
• Worked on Remote table to get the live update of weather using rest API.
• Done integration between MS teams with ServiceNow using OOTB spoke.

• Managing the team, client-facing, and requirement gathering
• Peer review for the team, and conducted knowledge sessions for internal team development
• Integrated ServiceNow with the Zoom instance for automated reports of meetings and webinars
• Integrated a catalog item with FortiGate to shut down the whole China region access.
• Configured projects, project tasks, and resource plan for PPM
• Configured multiple inbound email actions
• Configured CyberArk vault to invoke the credentials used in ServiceNow
• Managing CMDB issues and enhancements, creating discovery schedules, and running quick discovery to discover the IP ranges
• Created various catalog items based on business requirements
• Configured orchestration in workflow and flow designer between AD and ServiceNow for various purposes
• Configured survey for workstation health and improvements
• Worked on de-duplication tasks to remediate
• Worked on the Wireshark tool to troubleshoot the SNMP discovery issues
• Participated in DR activities, only for ServiceNow
• Participated in and drove the cloning and upgrade activities

• Responsible for taking care of Discovery issues that arise while discovering the devices
• Implementation of the CMDB attestation policy to keep the application services up to date
• Implemented Agent Client Collector for Linux discovery
• Configured a pattern-based service map for application services
• UAT for configured service maps to get the approval
• Configured cloud discovery for AWS
• Improved CMDB health to 96% from 78%
• Worked on horizontal discovery of Windows, Unix, and SNMP
• Configured discovery for Nutanix servers (Prism Central)
• Monitor and troubleshoot the discovery errors
• To create different discovery schedules for the subnets from AMER, APAC, and EMEA regions and run the discovery
• Configured discovery schedule for Nutanix servers
• Monitoring the CMDB health dashboard to maintain the health of configuration items in the CMDB
• Ensure that the Mid Server is up and running
• Adding IP ranges, subnets to the IP range table, and adding to schedules
• Configured the Service Graph Connector for SCCM and Wiz integration to update the CMDB data for workstations and Linux servers

• Certified System Administrator - Xanadu
• Certified Implementation Specialist - ITSM - Xanadu
• Certified Implementation Specialist – Discovery – Xanadu
• Micro certification - CMDB health
• Micro certification - flow designer
• Micro certification – integration hub

• SPM (Timecard Management, Resource Management)
• HRSD (Life Cycle Events, Case Management)